Privacy Policy

We want to inform you about:

• who we are and how you can get in touch with us;
• which of your personal data we process, how and for what purposes;
• what rights you have in connection with this data processing.

1. RESPONSIBLE PERSON AND CONTACT

Controller:

PALFINGER AG
Lamprechtshausener Bundesstraße 8
5101 Bergheim, Austria

Group Data Protection Officer:

Alexander Mestian, dataprotection@palfinger.com, contact form
Data protection, PALFINGER AG, Lamprechtshausener Bundestraße 8, 5101 Bergheim, Austria
Additionally for USA and Canada: +1 833 823 8668

If you contact our data protection team, your details, including personal data, will be transmitted to the data protection team of PALFINGER AG, processed and stored in order to process your inquiries. Your data will be used exclusively for the purpose of responding to your inquiry and will be deleted no later than one year after the processing activity has been completed.

2. PROCESSING OF PERSONAL DATA – PALFINGER WEBSITES

We use so-called cookies on our websites. These are small text files that are stored on your end device with the help of your browser. Some cookies are technically necessary in order to display and execute the web pages correctly. All other cookies are optional and are only set after you have given your consent.

Of course, you can object to the processing of your personal data for advertising and data analysis purposes at any time!

Your personal data is shared within the PALFINGER Group, so your data may be transferred to PALFINGER companies outside the European Union. Data protection agreements are in place to ensure the security of your data. A list of all subsidiaries can be found here.

Your personal data will be treated confidentially and processed in compliance with the applicable data protection laws.

2.1.      Technically necessary cookies

If you use our websites for information purposes only, i.e. if you simply view them without registering and without providing us with any other information, we process the personal data that your browser transmits to our servers. This personal data is technically necessary in order to display our websites to you and to ensure stability and security. The following data is collected:

• IP address
• Date and time of the request
• Time zone difference to Greenwich Mean Time (GMT)
• Access status/HTTP status code
• Used operating system
• Language, version and settings of the used web-browser
• Content of the request (page visited, clicks)

Your personal data will be stored for the duration of your visit to our website. As soon as you close your browser, your data will be deleted.

2.2.      Optional cookies – advertising tracking and user analysis

Optional cookies are used to:

• make it easier for you to use the website via different browsers or end devices,
• analyze your user behavior on our platform,
• recognize you when you visit our platform and
• place personalized advertising.

When you visit our website for the first time, you can choose whether or not to allow the placement of optional cookies via the permanent cookie button. You can revoke your consent at any time via the cookie button. This does not affect the permissibility of processing your personal data until you withdraw your consent. Deactivating cookies may limit the functionality of our website.

The following personal data is processed by optional cookies:

• Data about your device/browser
• IP address
• Website or app activities
• Usage behavior (e.g. time spent on website)
• Country or region of origin
• A randomly generated ID
• Date and time of the request
• Time zone difference to Greenwich Mean Time (GMT)
• Access status/HTTP status code
• Content of the request (page visited, clicks)

Some cookies (session cookies) are automatically deleted when you close your browser. Other cookies (persistent cookies) remain stored on your end device for a certain period of time.

For more detailed information on the cookies used, please take a look at the details of the cookie banner. Here you will find a list of all cookies as well as their purpose and storage duration.

PALFINGER uses external providers to carry out advertising tracking and visitor analyses. Suitable guarantees have been put in place to ensure that your data is handled in compliance with data protection regulations. Among other things, PALFINGER uses so-called server-side cookies. Server-side cookies are not stored on your end device, but on a PALFINGER server in the European Union. This has the advantage that PALFINGER can take measures to anonymize or pseudonymize your data to protect it before it is passed on to third parties. This means that only anonymized data is transferred to third parties.

3.  YOUR RIGHTS

Right to information: On request, we will be happy to provide you with information about the personal data processed about you free of charge (contact form).

Right to rectification: If, despite our efforts to ensure that your personal data is accurate and up to date, we have stored incorrect personal data, we will rectify it at your request.

Right to erasure: If you no longer wish your data to be processed, please let us know. We will delete your data immediately and inform you accordingly. If there are compelling legal grounds for not erasing your data, we will notify you immediately.

Right to restriction: You can also request the restriction of data processing. As a result, the data stored about you may only be processed with your individual consent or for the assertion and enforcement of legal claims.

Right of objection/revocation: Consent given can be revoked at any time free of charge. Your data may then no longer be processed. The legality of the previous processing remains unaffected. Furthermore, you can object to processing operations that are based on a balancing of interests. In this case, we ask you to state the reasons for your objection.

Right to data portability: If you wish to receive the data you have provided to us or transfer it to another controller, we will provide it to you in an electronically transferable format.

Right to lodge a complaint with the data protection authority: You have the right to lodge a complaint with the data protection authority if you consider that the processing of personal data concerning you infringes applicable data protection laws. However, we ask you to contact us first in the event of a suspected violation so that we can clarify and resolve this matter in the interests of a good relationship.

4. PROCESSING OF PERSONAL DATA – Contacting us

We provide contact forms on our websites so that you can get in touch with our sellers, dealers and service partners. The following data is regularly collected: Name, e-mail, telephone, street, zip code, city, personal message. This data is necessary in order to process your request. Your data will be stored for the duration of processing. The legality of the processing lies in your consent, which you can revoke at any time.

You can also consent to the processing of your data for marketing purposes (e.g. registration for newsletters) by means of a separately marked checkbox. Data for marketing purposes will be stored until you withdraw your consent.

Depending on which company of the PALFINGER Group your request is addressed to, this company is jointly responsible for data processing with PALFINGER AG. A list of all PALFINGER companies can be found here.

In the case of inquiries about products and services, your data may be transferred to other responsible companies in the PALFINGER Group and to third parties (dealers or service partners) if this is necessary to respond to your request. You will be explicitly informed again before your data is forwarded to a third party. Your data may hereby be transferred to another country.

If you have any questions, please contact us at dataprotection@palfinger.com.

5.  PROCESSING OF PERSONAL DATA – WEB SHOP

https://shop.palfinger.com/en/

Palfinger EMEA GmbH (Lamprechtshausener Bundesstraße 8, 5101 Bergheim, Austria) is jointly responsible with PALFINGER AG for the processing of your personal data in connection with our web shop. Other companies of the PALFINGER Group may also be used for warehouse management and the handling of logistics processes. A list of all PALFINGER companies can be found here.

We process the following data for the purpose of contract processing and invoicing: Name, address, e-mail address, telephone number, purchased goods, shipping method. Without this data, we cannot conclude or fulfill the contract with you. Your name and address are also transmitted to a logistics company for the purpose of carrying out the delivery. The basis for data processing is the fulfillment of the contract. Your data will be stored for a period of seven years (accounting retention period under Austrian law).

An external service provider is used to operate the PALFINGER web shop. This service provider stores data in the form of cookies, which are technically necessary to provide a functioning web shop.

Furthermore, you may be redirected to a website of a third-party provider in the course of payment processing. Before this happens, you will be explicitly informed of this. For this data processing, please refer to the privacy policy of the third-party provider.

If you have any questions, please contact us at dataprotection@palfinger.com.

6. PROCESSING OF PERSONAL DATA – MARKETING

PALFINGER AG, together with the subsidiary you are in contact with, is responsible for processing your personal data for marketing purposes. A list of all PALFINGER companies can be found here.

The purposes of processing are:

• the sending of information material about PALFINGER products or the PALFINGER Group in the form of brochures, e-mail newsletters or other advertising material;
• conducting surveys to analyze the market and customer satisfaction;
• the initiation of sales talks.

The following personal data may be processed:

• Name
• Address
• E-mail
• Phone number
• Company address
• Purchased product or product of interest
• Answers to surveys

Your personal data is shared within the PALFINGER Group, which means that your data may be transferred to PALFINGER companies outside the European Union. Data protection agreements are in place to ensure the security of your data.

PALFINGER may commission external advertising agencies to create and send out advertising material. Your data will be passed on to these agencies for this purpose. These advertising agencies are contractually obliged by PALFINGER to protect your data appropriately.

Processing for marketing purposes is based on your consent, which you can revoke at any time. Your data will be deleted upon revocation.

If you have any questions, please contact us at dataprotection@palfinger.com.

7. CHANGES TO THIS PRIVACY POLICY

This privacy policy is revised from time to time. The processing of your data is subject to the current version, which can be accessed at www.palfinger.com/en/privacy-policy.

You will be notified of any significant changes to this privacy policy in good time before any changes are made via www.palfinger.com/en/privacy-policy or, in the context of a business relationship with you, e.g. by e-mail.