The feedback of our customers is critical for the development not only of our products but also our processes and organization. This is exactly the reason why we conduct customer interviews on a regular basis.
2,500 voices from 16 different countries
In the past few years PALFINGER has collected the voice of around 2,500 customers in 20 surveys in 16 countries. The three areas that are of highest relevance to us are the product, the purchasing process and the service level during the product life cycle. The overall message from all these interviews is very important to us and we are extremely proud! Our customers confirm: Together with our certified sales & service partners we keep our promises.
Making the right promises to our customers
Step 1 is always a good understanding for your specific situation. What is your business focus, what are your main activities, which problems can we solve with our lifting solution for you? Therefore, a good salesman will always ask you two key questions: What is the most important thing for you and why is this so important? Understanding the problem is the key to the solution. Then it is also easy to make the right promise.
Over 100 different crane models. Small, large, simple, high end
As soon as we have a common understanding what is your situation, we can define the right product for you. PALFINGER offers a portfolio with more than 100 different crane models from two all the way up to 200 metertonnes. Our crane models are classified mainly in three different crane ranges:
The international mechanical engineering firm of PALFINGER is the global leader for innovative crane and lifting solutions. With more than 11,600 employees, 34 manufacturing sites and a worldwide network of dealerships and maintenance centers at over 5,000 locations, PALFINGER is always close to the customer.
As the leader in its engineering field, the company aims to ensure its partners’ business success in the long term by providing solutions and products that remain economically and ecologically viable in the future. Its broad product and model portfolio allows PALFINGER to take digitalization and the deployment of artificial intelligence to new levels.
As a global company with strong roots in its home region, PALFINGER is convinced that thinking and acting in the interests of sustainability play a vital role in successful business operations. This is why the company assumes social, ecological and economic responsibility along the entire value chain.
PALFINGER AG has been listed on the Vienna stock exchange since 1999 and in 2020 achieved revenue of EUR 1.53 billion.