PALFINGER Service Products

Customer tools & apps

With a lifting solution from PALFINGER, you always receive a premium device for your use. An essential cornerstone of every successful job.
But that's not enough for us. We not only want you to have the best equipment on the market for your lifting needs - we also want to help you use your equipment as efficiently as possible.
Because only an optimally usable device is a guarantee for long-term success.

YOUR FREE PRODUCT & SERVICE INFO HUB

Paldesk

We know our products inside and out, right down to the very last detail – because we support them throughout their entire service life, anytime, anywhere. PALFINGER compiles all the product and service data in the central PALDesk database so that it is available to our network anywhere, any time.

Register now and get free access to serial number-related documentation, product history, service status and configuration of your device.
In addition, you get access to the latest developments, offers and product information.

REGISTER NOW on PALDESK

Do you want to get even more out of your PALFINGER solutions?

CONNECTED plus+ ensures an even more comprehensive flow of information between devices, users and fleet managers by transmitting LIVE data using a telematics module.

Read more
HIGH-TECH CONFIGURATION AND DIAGNOSTICS SOFTWARE

PALDDIAG CMI

PALFINGER products are designed to meet your precise requirements and needs. Furthermore we are always considering the challenges of the markets and digital trends to constantly improve ourselves. To meet this demand, we have developed a new and innovative software for the configuration and diagnostic of our products - PALDIAG.

Using PALDIAG, our authorized and trained service partners configure the settings that will enable you to work best – such as configuration of stability (e.g. ISC, HPSC-Plus LOAD), assistance (e.g. P-Fold) and comfort systems (e.g. AOS, SRC, RTC, Soft Stop, …), definition of load limits and restriction areas, assignment of levers and functions, speed settings, calibration of sensors and telematics module, retrofitting of functions, etc.

Due to ease of use, quality and efficiency of the new PALDIAG software, the performance of your service partner can be enhanced, while adjusting the product to your needs as a customer.

All benefits at a glance:
•  Simple registration and login via PALDESK account
•  Easy to use - intuitive and comprehensive user interface
•  Device information concerning status and utilisation of the device at a glance
• Professional view for reading out current switch status and Information on operating status, utilization and usage 
history
• Detailed information on saved status and error codes
• A tool for the professional customer.
Get it @PALDESK

Register now on PALDESK

FREE INFORMATION ABOUT STATUS AND ERROR CODES

PALCODE

PALCODE offers quick access to all existing status and Error codes of all PALFINGER controls. These can be accessed in several languages (German, English, French, Italian, Portuguese, Chinese).

Whether you and your PALFINGER product are in a remote offshore location or a no-reception zone, Palcode‘s offline capability ensures you‘re always supported.

Key Features:

1. Error Code Search: Quickly access detailed information on status/error codes.
2. Offline Access: For PALFINGER products operating in remote or low-reception areas, Palcode guarantees uninterrupted access to critical status/error code information.
3. Product and Hardware Filtering: Given PALFINGER‘s diverse product range and hardware setups, error codes might differ. Palcode‘s filtering system delivers results tailored to specific product lines and hardware.

Available Translations: English, German, French, Portuguese, Spanish, Chinese

Download now

  

Apple iOS: https://apps.apple.com/us/app/palfinger-palcode/id6465174217 

Android: 

https://play.google.com/store/apps/details?id=com.palfinger.palcodeapp 

 

The PALCODE APP is also available on the computer for registered customers PALDESK available. Register for free and without obligation!

Get it @PALDESK

Register now on PALDESK

DIGITAL PRODUCT EXPERIENCE

xr app

PALFINGER is always state-of-the-art when it comes to products and product presentations. Thanks to modern augmented reality technology and 3D animations, products can be examined from all sides with a 360° view. Important information can also be accessed via a side menu in the form of short texts, images and videos.

The video function integrated in the app means that analogue media can be enriched with digital content. Wherever you see the XR symbol, simply scan the picture behind it with your smartphone. Extra information about the relevant topic will then be displayed in a video – all this is done directly and without your being redirected (e.g. to YouTube).
 
 The PALFINGER XR app can be downloaded onto any common mobile device from the Google Play Store or Apple App Store.

Download now

  

REMOTE ASSISTANCE - WE SEE THE WORLD THROUGH YOUR EYES

smart eye

In order to guarantee the fastest possible support, we are connected to our global service network via state of the art communication methods. Wherever a customer is, with PALFINGER Smart Eye Technology we are at their side.
Thanks to an audio-visual live stream, our know-how and expertise can be shared in real time. With the Smart Eye‘s camera, we can see exactly what is happening on site. Using the display we can directly assess the situation. 
Through a direct connection via microphone, we are in contact
with the customer and can give suggestions and instructions at any time.
Independent from all weather conditions, we can use the Smart Eye camera to see what is happening on site. This enables quick and efficient assistance.
Smart Eye technology is available on two different devices. Customers can choose data glasses (Smart Eye Professional) or smartphone (Smart Eye Pocket).

Download Smart Eye 

  

Get it @ PALDESK

register now on paldesk