MORE THAN 250,000 SPARE PARTS, ONE GOAL: FASTER TO THE CUSTOMER
The PALFINGER service is characterized by short response times in case of emergency. The requirements for a fast acting capability of the service partners is the efficient and uncomplicated delivery of spare parts. Many of them are already in stock at our partners and thus the customer can be served immediately.
Around 250,000 parts are in circulation. This means: all spare parts are in stock and will be delivered to where they are needed as quickly as possible - to the general agents and our service partners. In order to meet high standards, PALFINGER has doubled its storage space and equipped the logistics center with a semi-automatic storage technology. The numbers speak for themselves: every day 20,000 spare parts leave the warehouse, which corresponds to 120,000 parcels a year. To ensure this, we have built a network of state-of-the-art logistics centers, the largest with 13,600 m² of logistics space and 35,900 item slots.
In addition to the spare parts warehouses in Lengau (Austria) and Toulouse (France), the third EMEA spare parts hub was opened in Bremen (Germany) in May 2022. Through the consistent expansion of the spare parts hub strategy and the use of state-of-the-art planning systems, it is possible to significantly shorten the delivery times for spare parts again. For our customers, this means more "uptime", i.e. more actual available operating time of their devices.
As a premium manufacturer, PALFINGER also has the opportunity to further develop and monitor the manufacturing processes in its in-house analysis center. For customers, this means high quality standards and a long product life cycle.
In order to ensure the perfect functionality of our devices over the long term, PALFINGER spare parts are available for the life of the product, partially up to 20 years.
THE PALFINGER PARTS MANAGEMENT IN NUMBERS
Around 250.000 parts are in circulation
20.000 spare parts are delivered every day
General dealers have 25.000 spare parts in stock
120.000 packets are sent per year
3 spare parts hubs in Europe: Lengau (Austria), Toulouse (France) and Bremen (Germany) ensure the comprehensive supply of spare parts in EMEA
PALFINGER parts are stocked on 25.000 m² warehouse space including general distribution