Smart Eye – Remote Assistance
We see the world through your eyes
Connected to our global Service Network through state-of-the-art communication methods for your quickest possible support. Wherever the service technicians are located, with the PALFINGER Smart Eye technology we are always right by their side.
Thanks to an audio-visual livestream our know-how and expertise can be shared in real-time. The Smart Eye camera enables us to see what is happening on site. We can see on the display exactly what the service technicians see right in front of them. We are also connected via a microphone, which means we can hear each other and provide instructions directly to the service employees. The service employees can then follow these instructions straight away because they have their hands free thanks to the glasses and microphone.
Under all weather conditions, the Smart Eye camera enables us to see what is happening on site and together we will find the right solution.