Career

Regional Service Manager - WA

01.04.2024

The PALFINGER values of People, Entrepreneurship, Respect and Learning are more than words. We strive daily to create and support an atmosphere of collaboration, transparency, empowerment and customer focus so our greatest assets, our people, can harness their passion, drive and motivation to make a significant impact!

As a global company, PALFINGER offers its customers worldwide hydraulic lifting solutions and stands for the most innovative, reliable and efficient lifting, loading and handling solutions for use on commercial vehicles (PALFINGER Products). In North America, our product portfolio qualifies PALFINGER as a complete truck-equipment solution provider. Furthermore, as a PALFINGER North America Region member, PALFINGER continuously pursues our vision of being the preferred provider of truck equipment.

Are you ready to help us lift anything and reach new heights in your career? Apply now.

This role reports to the Service Department Manager working within our service support team, offering a competitive compensation package and opportunity for on-going career growth.

Responsibilities

Troubleshoot crane electric, electronic and hydraulic system issues via phone, email and on-site if needed.
Interfacing and supporting other departments within the organization (e.g. Sales, Spare Parts, Service, Network Development, etc.)
Interface and provide feedback to the operations department on issues from the market
Regular on-site service visits with dealers and service partners
Travel for on-site service partner support, repairs and troubleshooting
Provide basic service training (Palfinger University) to our dealers and service partners
Builds sustainable and good working relationships with our dealers, and service partners
Follow up with dealers, and service partners on key service issues
Liaison with design contacts in Europe to report issues and work together to help resolve market service issues
Work closely with training staff to provide feedback from market service issues
Planned service visits to dealers and service partners as a support role
Support similar product lines (e.g. T&R) with after sales service support as a backup role

Qualifications

5+ years of years of experience in the areas of mechanical, hydraulic and electrical systems.
Technical training and education in mechanical, electrical, or hydraulics would be an asset.
Experience working with Palfinger Knuckle Boom Cranes would be an asset.
Strong technical knowledge with the ability to read and understand technical specifications, diagrams, and installation manuals.
Ability and willingness to travel within the Region North America and to PALFINGER headquarters in Europe.
Must be well organized, a self-starter and career-minded individual.
Excellent customer service skills are a must.
Strong computer skills and proficient in MS Office products.
Ability to work an entire shift in an office, hot and/or cold industrial manufacturing environments.
Ability to stand, walk, climb, balance, kneel, crouch, crawl and sit.
Ability to use of hands/fingers to feel or handle equipment/tools.
A second language skill (German, Spanish, or French) could be an asset.

What We Offer

Competitive compensation.
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

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