PALFINGER Service Products

Services & Products

For us, good service is not just a matter of honour, but a promise that we are committed to keeping. That’s why you can be sure that we don’t make any empty promises when it comes to service at PALFINGER. Our offering includes a whole range of specially developed services as well as innovative software and hardware solutions. 
You benefit from the optimal support provided by our service products so that you can speed up your work processes and do business in a time-efficient manner.

TAILORED for you

SERVICE & REPAIR CONTRACTS

With PALFINGER LIFETIME SERVICE, we offer tailored service packages. Depending on the option selected, the packages include the legally prescribed inspections, service, all repairs, wear parts as well as product maintenance and cleaning. We define the exact scope of service to give you complete cost transparency.

With the service packages, we take the load off you so that you can focus on your core business. By doing so, we also help to ensure that your machines retain their value. If repairs are needed, only PALFINGER original spare parts are used, which, in turn, are fitted by PALFINGER experts – so you can depend on the highest level of technical safety and optimum financial planning reliability.

To cover the particular requirements of your company and applications, we offer different levels of service packages with flexible contract terms. 

With PALFINGER LIFETIME SERVICE, we are on your side. Our experts provide you with optimum advice and recommendations regarding service and safety. We work with you to evaluate your situation and recommend the right service package.

We work on the global roll-out. Your sales and service partner are pleased to inform you, whether the contracts are already available in your country.

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All Topics AT A GLANCE

Contracts Service & Repair Contracts

Service & Repair Contracts

Service & Reparatur Verträge
Smart Eye Smart Eye

Smart Eye

Smart Eye
Fleet & Operator Monitor

Fleet & Operator Monitor

Fleet & Operator Monitor
Paldesk Paldesk

Paldesk

Paldesk
Paldiag Paldiag

Paldiag

Paldiag
Apps Apps

Apps

Apps
PALCODE App
PALCODE App

Instant Assistance via an App

With PALCODE, the PALFINGER mobile app provides instant assistance if a PALFINGER product displays a status or error code. Enter this code and the app will instantly provide a description, a reason and possible solutions.
 The app can be downloaded free of charge from the Apple App Store for iPhones and from the Google Play Store for Android phones.
Smart Eye – Remote Assistance

We see the world through your eyes

Connected to our global Service Network through state-of-the-art communication methods for your quickest possible support. Wherever the service technicians are located, with the PALFINGER Smart Eye technology we are always right by their side.
Thanks to an audio-visual livestream our know-how and expertise can be shared in real-time. The Smart Eye camera enables us to see what is happening on site. We can see on the display exactly what the service technicians see right in front of them. We are also connected via a microphone, which means we can hear each other and provide instructions directly to the service employees. The service employees can then follow these instructions straight away because they have their hands free thanks to the glasses and microphone.
Under all weather conditions, the Smart Eye camera enables us to see what is happening on site and together we will find the right solution.

SMART EYE – REMOTE ASSISTANCE

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PALDESK

REAL-TIME SERVICE AND PRODUCT INFORMATION

We know our products inside and out, right down to the very last detail – because we support them throughout their entire service life, anytime, anywhere. PALFINGER compiles all the product and service data in the central PALDesk database so that it is available to our network anywhere, any time. This includes all the technical specifications, including the operating manual supported with cross-reality applications and the accompanying spare parts catalogue. 
In addition, the entire service history of service and repair work already carried out will be displayed, as well as current operating times, service measures and live status reports on the operational readiness of the machine. Thanks to this human–machine interaction, our PALFINGER partners have all the information they need to hand immediately and know exactly where they need to get to work.

XR App

Digital product experience

PALFINGER is always state-of-the-art when it comes to products and product presentations. Thanks to modern augmented reality technology and 3D animations, products can be examined from all sides with a 360° view. Important information can also be accessed via a side menu in the form of short texts, images and videos.

The video function integrated in the app means that analogue media can be enriched with digital content. Wherever you see the XR symbol, simply scan the picture behind it with your smartphone. Extra information about the relevant topic will then be displayed in a video – all this is done directly and without your being redirected (e.g. to YouTube).
 
 The PALFINGER XR app can be downloaded onto any common mobile device from the Google Play Store or Apple App Store.

PALDIAG

HIGH-TECH CONFIGURATION TOOL

PALFINGER products are designed to meet your precise requirements and needs. That’s why we also configure them accordingly for you. To do this, we have developed an innovative programme for the diagnosis and configuration of PALTRONIC and radio remote controls. Using PALDiag, the authorised and trained PALFINGER service partners configure the settings that will enable you to work best – such as speed settings, the definition of load limits, lift force limiting, assignment of levers and functions and the calibration of sensors.

Fleet & OPERATOR MONITOR

The fleet at a glance

The online-based PALdesk programme provides the data that you, as a fleet manager, need to optimally schedule the deployment of your equipment and best utilise their capacity. You can call up detailed information about every piece of equipment, enabling you to determine its current location, operating status and current application.

This software solution will be available from 2019.

Connected

PALFINGER on the radar

Operator Monitor provides you, the operator, with detailed information at all times. Utilisation statistics, current scope of functions, current lifting capacities, maintenance intervals and the closest service partner.

This input enables you to take the best possible care of the machine and offers an excellent basis for deployment planning and, in turn, optimum capacity utilisation.