Services & Products

Connected to our global Service Network through state-of-the-art communication methods for your quickest possible support. Wherever the service technicians are located, with the PALFINGER Smart Eye technology we are always right by their side.
Thanks to an audio-visual livestream our know-how and expertise can be shared in real-time. The Smart Eye camera enables us to see what is happening on site. We can see on the display exactly what the service technicians see right in front of them. We are also connected via a microphone, which means we can hear each other and provide instructions directly to the service employees. The service employees can then follow these instructions straight away because they have their hands free thanks to the glasses and microphone.
Under all weather conditions, the Smart Eye camera enables us to see what is happening on site and together we will find the right solution.

We know our products inside and out, right down to the very last detail – because we support them throughout their entire service life, anytime, anywhere. PALFINGER compiles all the product and service data in the central PALDesk database so that it is available to our network anywhere, any time. This includes all the technical specifications, including the operating manual supported with cross-reality applications and the accompanying spare parts catalogue. 
In addition, the entire service history of service and repair work already carried out will be displayed, as well as current operating times, service measures and live status reports on the operational readiness of the machine. Thanks to this human–machine interaction, our PALFINGER partners have all the information they need to hand immediately and know exactly where they need to get to work.

PALFINGER is always state-of-the-art when it comes to products and product presentations. Thanks to modern augmented reality technology and 3D animations, products can be examined from all sides with a 360° view. Important information can also be accessed via a side menu in the form of short texts, images and videos.

The video function integrated in the app means that analogue media can be enriched with digital content. Wherever you see the XR symbol, simply scan the picture behind it with your smartphone. Extra information about the relevant topic will then be displayed in a video – all this is done directly and without your being redirected (e.g. to YouTube).
 
 The PALFINGER XR app can be downloaded onto any common mobile device from the Google Play Store or Apple App Store.

PALFINGER products are designed to meet your precise requirements and needs. Furthermore we are always considering the challenges of the markets and digital trends to constantly improve ourselves. To meet this demand, we have developed a new and innovative software for the configuration and diagnostic of our products - PALDIAG.

Using PALDIAG, our authorized and trained service partners configure the settings that will enable you to work best – such as configuration of stability (e.g. ISC, HPSC-Plus LOAD), assistance (e.g. P-Fold) and comfort systems (e.g. AOS, SRC, RTC, Soft Stop, …), definition of load limits and restriction areas, assignment of levers and functions, speed settings, calibration of sensors and telematics module, retrofitting of functions, etc.

Due to ease of use, quality and efficiency of the new PALDIAG software, the performance of your service partner can be enhanced, while adjusting the product to your needs as a customer.

The online-based PALdesk programme provides the data that you, as a fleet manager, need to optimally schedule the deployment of your equipment and best utilise their capacity. You can call up detailed information about every piece of equipment, enabling you to determine its current location, operating status and current application. This software solution will be available from 2019.

Operator Monitor provides you, the operator, with detailed information at all times. Utilisation statistics, current scope of functions, current lifting capacities, maintenance intervals and the closest service partner.
This input enables you to take the best possible care of the machine and offers an excellent basis for deployment planning and, in turn, optimum capacity utilisation.