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Privacy Policy
For the companies of the PALFINGER Group, the protection of personal data and the fulfillment of the EU Data Protection Regulation (GDPR) are very important. Below, we offer you a form which you can use to request information about your personal data stored with the companies of the PALFINGER Group.
Choose your request for information form in your language: български, Čeština, Dansk, Deutsch, Español, Français, Italiano, Magyar, Nederlands, Norsk, Português, Polski, Românesc, Slovenščina
Imprint and information in accordance with § 5 E-commerce Law and §§ 24, 25 Media Law
MEDIA OWNER
PALFINGER AG
Lamprechtshausener Bundesstrasse 8
5101 Bergheim
Austria
T +43 662 2281 – 0
F +43 662 2281 – 81077
DOMICILE
Bergheim
FN 33393 h - Regional court as commercial court Salzburg
UID ATU 36827902 DVR 0035548
CHAMBER
Austrian Federal Economic Chamber
MAIN CONTENTS OF PALFINGER.COM AND PALFINGER.AG
- presentation of PALFINGER group
- information on Business Areas, Products, Services, Investor Relations
Member of the Executive Board
- Andreas Klauser, CEO
- Felix Strohbichler, CFO
- Alexander Susanek, COO
- Maria Koller, CHRO
SUPERVISORY BOARD
- Hubert Palfinger jun. (Chairman)
- Gerhard Rauch (Deputy Chairman)
- Hannes Palfinger (2. Deputy Chairman)
- Sita Monica Mazumder
- Hannes Bogner
- Isabel Diaz Rohr
- Johannes Kücher
- Carina Weindl
- Erwin Asen
OWNERSHIP OF SHARES
56.4 percent of the PALFINGER AG is owned directly or indirectly by the PALFINGER family
EDITORIAL MANAGEMENT
Roither Hannes
ebusiness@palfinger.com
TECHNICAL MANAGEMENT
Henrik Binggl
ebusiness@palfinger.com
COPYRIGHT © PALFINGER AG 2012
ALL RIGHTS RESERVED.
LEGAL PROVISIONS RELATING TO THE USE OF THIS WEBSITE / EXCLUSION OF LIABILITY
1) Subject to your acceptance of the following terms and conditions, PALFINGER AG, its subsidiaries and all its other affiliates under Section 15 of the Austrian Aktiengesetz [Public Limited Companies Act], hereinafter all collectively called PALFINGER, hereby grant you permission to use PALFINGER's websites by visiting these websites, printing these out or storing these electronically on a local drive. Any other use shall require PALFINGER's express, prior written approval.
2) PALFINGER hereby reserves all rights to texts, images, graphics, sounds, animations and videos, as well as their arrangement on the websites. In particular, such content and works shall be subject to the applicable copyrights. The use of the particular background images on the sites ist generally not allowed.The content of the PALFINGER websites shall not be copied, disseminated, altered or made accessible to third parties for commercial purposes. PALFINGER hereby reserves the right to at any time alter, add to or wholly or partly delete the content of its websites, or to restrict access to its websites (to certain user groups). PALFINGER shall not assume responsibility for any consequences arising therefrom.
3) Unless otherwise expressly indicated, all rights to brands, logos and other trademarks shall be protected, and shall accrue exclusively to the respective holder. Other intellectual property such as patents, registered designs, utility models and the like shall also be protected accordingly. No licence to use PALFINGER's intellectual property, or third-party intellectual property, shall be granted as a result of the PALFINGER websites.
4) The PALFINGER websites have been put together in order to make accessible to the public general information on PALFINGER and its products. PALFINGER shall use the diligence necessary in commerce in order to keep the information on its websites accurate and up-to-date. However, no warranty can be given as to availability, completeness, accuracy or up-to-dateness. Details relating to our products shall be non-binding, shall be for initial information purposes only and shall not be expressly or tacitly warranted. All details relating to data or test values shall be provided exclusively on the basis of this legal notice. PALFINGER also hereby reserves the right to alter or add to the information provided, without this requiring prior notice.
5) These websites may contain information on PALFINGER products that are not available in your country. The existence of such information on these websites shall not imply any intention on the part of PALFINGER to announce that these products will be available throughout the world.
6) All statements relating to the future and concerning PALFINGER, market developments or other general developments shall be based wholly or partly on subjective estimates. A number of factors, such as for example changes to the general economic and/or political setting, or natural disasters, may bring about that actual developments deviate materially from the forecasts expressly or tacitly made. PALFINGER does not intend to continually update such statements relating to the future.
7) PALFINGER HEREBY EXCLUDES ANY LIABILITY OR WARRANTY FOR LOSS ARISING DIRECTLY OR INDIRECTLY IN CONNECTION WITH ANY USE OF THE PALFINGER WEBSITES WHATSOEVER. THIS EXCLUSION OF LIABILITY SHALL RELATE ALSO, BUT NOT EXCLUSIVELY, TO DAMAGE TO YOUR IT SYSTEM BROUGHT ABOUT BY VIRUSES OR OTHER TECHNICAL SHORTCOMINGS. IN SO FAR AS MANDATORY STATUTORY PROVISIONS CONFLICT HEREWITH, OR INSOFAR as THIS EXCLUSION OF LIABILITY IS INEFFECTIVE OR INOPERABLE, THIS EXCLUSION OF LIABILITY SHALL APPLY TO THE EXTENT PERMISSIBLE BY LAW. IN ANY EVENT HOWEVER, THIS EXCLUSION OF LIABILITY SHALL APPLY IN CASES OF SLIGHT NEGLIGENCE ON THE PART OF PALFINGER.
8) References to other websites (hyperlinks and the like) have been inserted only for your convenience. PALFINGER shall assume no responsibility for the existence of such websites or for the accuracy, completeness or legality of the content. PALFINGER hereby expressly distances itself from the websites linked to.
9) No information provided on the PALFINGER websites shall constitute or represent an offer to buy shares or interests in the PALFINGER Group, or to trade therein.
10) Normally, it shall be possible to use our websites without providing personal data. Insofar as personal data (e.g. name, address or email addresses) are collected on our website, this shall always occur on a voluntary basis, insofar as possible. These data shall not be passed on to third parties outside of the PALFINGER Group without your express consent.
11) Austrian substantive law, excluding the conflict-of-law standards under international private law, shall exclusively apply to all legal issues in connection with this website and all other PALFINGER websites. Salzburg/Austria shall be the exclusive place of jurisdiction, unless there is any other mandatory place of jurisdiction.
Cookies
When you visit the Site, PALFINGER may place files called “cookies” in the browser directory of your computer’s or mobile device´s hard drive for later retrieval. The cookies placed on your computer or mobile device by PALFINGER enable the Site to recognize you as a prior user, provide the Site with information regarding your prior use, and otherwise assist PALFINGER in making the Site more beneficial to you. PALFINGER uses so-called permanent cookies that are saved on your browser until you delete them, and so-called session cookies that are automatically deleted when your browser is closed. Your web browser may provide you with the ability to not accept cookies, as well as the ability to delete already-existing cookies. Refusing or deleting cookies may limit your ability to take advantage of some features of the Site. PALFINGER does not use cookies to examine other web sites you may have visited before or after leaving the Site.
Our web pages use cookies to optimise the provision of information and content. By using our web pages, you declare your consent for us to use these cookies. If you continue browsing without changing your browser settings, we will assume that you consent to all cookies used on our web pages.
GOOGLE ANALYTICS - DATA PRIVACY STATEMENT
This website uses Google Analytics, a web analysis service of Google Inc. ("Google"). Google Analytics uses so-called "cookies", text files that are stored on your computer and enable your use of the website to be analysed. Normally, the information on your use of this website that is generated by such cookie is transmitted to a Google server in the USA, and stored there. If IP anonymisation has been activated on this website, however, your IP address shall be shortened beforehand by Google within member states of the European Union or in any other contracting state to the Agreement on the European Economic Area. Only in exceptional cases shall your full IP address be transmitted to a Google server in the USA and be shortened there. Google shall, on behalf of the operator of this website, use this information in order to evaluate your use of the website, put together reports on website activities and render in relation to the website operator further services in connection with use of the website and the Internet. The IP address transmitted by your browser under Google Analytics shall not be combined with other Google data. You can prevent the storage of cookies by setting your browser software accordingly. Please note however that, in such case, you may possibly be unable to fully use all functions of this website. Moreover, by downloading and installing the browser plug-in available under the following link, you can prevent data (including your IP address) generated by such cookie, relating to your use of the website, from being captured and transmitted to Google and being processed by Google: http://tools.google.com/dlpage/gaoptout?hl=en.
We want to inform you about:
- who we are and how you can get in touch with us;
- which of your personal data we process, how and for what purposes;
- what rights you have in connection with this data processing.
1. RESPONSIBLE PERSON AND CONTACT
Controller:
PALFINGER AG
Lamprechtshausener Bundesstraße 8
5101 Bergheim, Austria
Group Data Protection Officer:
Alexander Mestian, dataprotection@palfinger.com, contact form
Data protection, PALFINGER AG, Lamprechtshausener Bundestraße 8, 5101 Bergheim, Austria
Additionally for USA and Canada: +1 833 823 8668
If you contact our data protection team, your details, including personal data, will be transmitted to the data protection team of PALFINGER AG, processed and stored in order to process your inquiries. Your data will be used exclusively for the purpose of responding to your inquiry and will be deleted no later than one year after the processing activity has been completed.
2. PROCESSING OF PERSONAL DATA – PALFINGER WEBSITES
We use so-called cookies on our websites. These are small text files that are stored on your end device with the help of your browser. Some cookies are technically necessary in order to display and execute the web pages correctly. All other cookies are optional and are only set after you have given your consent.
Of course, you can object to the processing of your personal data for advertising and data analysis purposes at any time!
Your personal data is shared within the PALFINGER Group, so your data may be transferred to PALFINGER companies outside the European Union. Data protection agreements are in place to ensure the security of your data. A list of all subsidiaries can be found here.
Your personal data will be treated confidentially and processed in compliance with the applicable data protection laws.
2.1. Technically necessary cookies
If you use our websites for information purposes only, i.e. if you simply view them without registering and without providing us with any other information, we process the personal data that your browser transmits to our servers. This personal data is technically necessary in order to display our websites to you and to ensure stability and security. The following data is collected:
- IP address
- Date and time of the request
- Time zone difference to Greenwich Mean Time (GMT)
- Access status/HTTP status code
- Used operating system
- Language, version and settings of the used web-browser
- Content of the request (page visited, clicks)
Your personal data will be stored for the duration of your visit to our website. As soon as you close your browser, your data will be deleted.
2.2. Optional cookies – advertising tracking and user analysis
Optional cookies are used to:
- make it easier for you to use the website via different browsers or end devices,
- analyze your user behavior on our platform,
- recognize you when you visit our platform and
- place personalized advertising.
When you visit our website for the first time, you can choose whether or not to allow the placement of optional cookies via the permanent cookie button. You can revoke your consent at any time via the cookie button. This does not affect the permissibility of processing your personal data until you withdraw your consent. Deactivating cookies may limit the functionality of our website.
The following personal data is processed by optional cookies:
- Data about your device/browser
- IP address
- Website or app activities
- Usage behavior (e.g. time spent on website)
- Country or region of origin
- A randomly generated ID
- Date and time of the request
- Time zone difference to Greenwich Mean Time (GMT)
- Access status/HTTP status code
- Content of the request (page visited, clicks)
Some cookies (session cookies) are automatically deleted when you close your browser. Other cookies (persistent cookies) remain stored on your end device for a certain period of time.
For more detailed information on the cookies used, please take a look at the details of the cookie banner. Here you will find a list of all cookies as well as their purpose and storage duration.
PALFINGER uses external providers to carry out advertising tracking and visitor analyses. Suitable guarantees have been put in place to ensure that your data is handled in compliance with data protection regulations. Among other things, PALFINGER uses so-called server-side cookies. Server-side cookies are not stored on your end device, but on a PALFINGER server in the European Union. This has the advantage that PALFINGER can take measures to anonymize or pseudonymize your data to protect it before it is passed on to third parties. This means that only anonymized data is transferred to third parties.
3. YOUR RIGHTS
Right to information: On request, we will be happy to provide you with information about the personal data processed about you free of charge (contact form).
Right to rectification: If, despite our efforts to ensure that your personal data is accurate and up to date, we have stored incorrect personal data, we will rectify it at your request.
Right to erasure: If you no longer wish your data to be processed, please let us know. We will delete your data immediately and inform you accordingly. If there are compelling legal grounds for not erasing your data, we will notify you immediately.
Right to restriction: You can also request the restriction of data processing. As a result, the data stored about you may only be processed with your individual consent or for the assertion and enforcement of legal claims.
Right of objection/revocation: Consent given can be revoked at any time free of charge. Your data may then no longer be processed. The legality of the previous processing remains unaffected. Furthermore, you can object to processing operations that are based on a balancing of interests. In this case, we ask you to state the reasons for your objection.
Right to data portability: If you wish to receive the data you have provided to us or transfer it to another controller, we will provide it to you in an electronically transferable format.
Right to lodge a complaint with the data protection authority: You have the right to lodge a complaint with the data protection authority if you consider that the processing of personal data concerning you infringes applicable data protection laws. However, we ask you to contact us first in the event of a suspected violation so that we can clarify and resolve this matter in the interests of a good relationship.
4. PROCESSING OF PERSONAL DATA – Contacting us
We provide contact forms on our websites so that you can get in touch with our sellers, dealers and service partners. The following data is regularly collected: Name, e-mail, telephone, street, zip code, city, personal message. This data is necessary in order to process your request. Your data will be stored for the duration of processing. The legality of the processing lies in your consent, which you can revoke at any time.
You can also consent to the processing of your data for marketing purposes (e.g. registration for newsletters) by means of a separately marked checkbox. Data for marketing purposes will be stored until you withdraw your consent.
Depending on which company of the PALFINGER Group your request is addressed to, this company is jointly responsible for data processing with PALFINGER AG. A list of all PALFINGER companies can be found here.
In the case of inquiries about products and services, your data may be transferred to other responsible companies in the PALFINGER Group and to third parties (dealers or service partners) if this is necessary to respond to your request. You will be explicitly informed again before your data is forwarded to a third party. Your data may hereby be transferred to another country.
If you have any questions, please contact us at dataprotection@palfinger.com.
5. PROCESSING OF PERSONAL DATA – WEB SHOP
https://shop.palfinger.com/en/
Palfinger EMEA GmbH (Lamprechtshausener Bundesstraße 8, 5101 Bergheim, Austria) is jointly responsible with PALFINGER AG for the processing of your personal data in connection with our web shop. Other companies of the PALFINGER Group may also be used for warehouse management and the handling of logistics processes. A list of all PALFINGER companies can be found here.
We process the following data for the purpose of contract processing and invoicing: Name, address, e-mail address, telephone number, purchased goods, shipping method. Without this data, we cannot conclude or fulfill the contract with you. Your name and address are also transmitted to a logistics company for the purpose of carrying out the delivery. The basis for data processing is the fulfillment of the contract. Your data will be stored for a period of seven years (accounting retention period under Austrian law).
An external service provider is used to operate the PALFINGER web shop. This service provider stores data in the form of cookies, which are technically necessary to provide a functioning web shop.
Furthermore, you may be redirected to a website of a third-party provider in the course of payment processing. Before this happens, you will be explicitly informed of this. For this data processing, please refer to the privacy policy of the third-party provider.
If you have any questions, please contact us at dataprotection@palfinger.com.
6. PROCESSING OF PERSONAL DATA – MARKETING
PALFINGER AG, together with the subsidiary you are in contact with, is responsible for processing your personal data for marketing purposes. A list of all PALFINGER companies can be found here.
The purposes of processing are:
- the sending of information material about PALFINGER products or the PALFINGER Group in the form of brochures, e-mail newsletters or other advertising material;
- conducting surveys to analyze the market and customer satisfaction;
- the initiation of sales talks.
The following personal data may be processed:
- Name
- Address
- Phone number
- Company address
- Purchased product or product of interest
- Answers to surveys
Your personal data is shared within the PALFINGER Group, which means that your data may be transferred to PALFINGER companies outside the European Union. Data protection agreements are in place to ensure the security of your data.
PALFINGER may commission external advertising agencies to create and send out advertising material. Your data will be passed on to these agencies for this purpose. These advertising agencies are contractually obliged by PALFINGER to protect your data appropriately.
Processing for marketing purposes is based on your consent, which you can revoke at any time. Your data will be deleted upon revocation.
If you have any questions, please contact us at dataprotection@palfinger.com.
7. CHANGES TO THIS PRIVACY POLICY
This privacy policy is revised from time to time. The processing of your data is subject to the current version, which can be accessed at www.palfinger.com/en/privacy-policy.
You will be notified of any significant changes to this privacy policy in good time before any changes are made via www.palfinger.com/en/privacy-policy or, in the context of a business relationship with you, e.g. by e-mail.