PALFINGER Service Network

Service Network

An unrivalled network

Speed and expertise are hallmarks of high service quality. To keep our response times short, we work in a tightly knit network of general representatives and service partners. If you need any help, we're there for you and will give you our expert assistance.

2 Service Parnters are assessed daily

Together with general representatives and service partners, standards have been defined that represent a common commitment to LIFETIME SERVICE. Since then, a continuous process of standardisation and evaluation has laid the foundations for the infrastructure that is used to provide PALFINGER customers with the best possible service. Every day, two service partners are assessed against these standards.

 

100 employees at the manufacturer alone

More than 100 PALFINGER employees work every day to strengthen our network and help us to work together as smoothly as possible. This involves continuously optimising processes, making clever use of the latest communication methods and developing innovative hardware and software solutions. All of this contributes to the best possible service quality, which is what people expect when they hear the name PALFINGER.

5,000 Service centres worldwide

Made in Austria, used all over the world. PALFINGER products are highly regarded around the globe, as is the service package that comes with them. That is why PALFINGER has locations on every continent, with more than 5,000 sales and service centres in over 130 countries.

7,500 service employees in europe

In Europe alone, more than 7,500 PALFINGER service experts are ready and waiting to help you. Each one of these PALFINGER service partners take the concept of LIFETIME SERVICE equally seriously and understand the products inside out. This is helped by regular discussions, in-depth courses and ongoing training.

EVALUATION of our Partner Standards

High standards for first-class service

You value the products, as well as the support and services provided by our partners. Together with general representatives and service partners, standards have been defined that represent a common commitment to LIFETIME SERVICE. Since then, a continuous process of standardisation and evaluation has laid the foundations for the infrastructure that is used to provide you with the best possible service. This includes the uniform brand presence and the close collaboration within the network as well as comprehensive product expertise and a clear definition of services and processes. Two service partners are evaluated against these standards worldwide every day.

 

You benefit from this because you can rely on expert, professional advice and support for all matters relating to perfectly harmonised vehicle concepts. You can rest assured that you will receive qualified assistance quickly and easily in service situations. Our partners also benefit because they can rely on the professional and specialist support of the general representatives at all times.

 

Your satisfaction and you are an important factor when it comes to achieving economic success – both for PALFINGER as the manufacturer and for our partners.

The PALFINGER Distributor Standards include:

  • Development of sales and service network
  • Definition of functions and processes
  • Provision of sales and marketing documentation
  • Training and service courses
  • Project planning
  • Spare parts management
  • Customer service and workshop support
  • Processing of guarantees
  • Management of claims

 

The PALFINGER Partner Standards include:

  • Mounting and installation
  • Sales and marketing
  • Project planning
  • Maintenance and repairs
  • Mobile workshops
  • Product delivery
  • Commissioning and configuration

QUALIFIcATION of our service partners

PALFINGER Training

Competence through training and feedback

The sales and service partners are your direct points of contact, so PALFINGER, as the manufacturer, provides them with the best training and ongoing support to enable them to fulfil this role. The PALFINGER University training academy, which teaches in-depth theoretical and practical knowledge, forms part of this process. After all, the better you know a product, understand the technology and can use the software, the simpler the service and repair work is.

The courses take part at a state-of-the-art training centre in Austria with seminar rooms, a demo centre, training bay and infrastructure for modern, multimedia teaching. Furthermore, the training is completed in Austria and on site around the globe! Our team travels across the world to train our network!

To make sure that course participants really know what they are talking about, all courses follow the same principle: no training without the product. All content is also provided in digital form so that PALFINGER partners can find answers to any questions they may later have.

The training sessions are also a way of listening to the customer, so PALFINGER always thinks one step ahead and develops perfectly harmonised overall concepts. The focus is always on delivering the optimum technical and economic benefit for you.