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SERVICE

Step into a world of reliability—where uptime isn’t just a goal, it’s a guarantee. With PALFINGER SERVICE, your fleet stays on the road: running smoothly, efficiently, and without the stress. Every solution is designed to reduce downtime, control maintenance costs, and simplify fleet operations. From advanced digital tools to expert support, PALFINGER SERVICE delivers the confidence and consistency your business needs to stay productive and competitive—day in and day out.

no surprises

  • Tired of unplanned downtime?

  • Worried about unexpected expenses?

  • Done with surprises?

PALFINGER SERVICE is your all-in-one solution for keeping fleets running at peak performance. With smart tools like CONNECTED plus+, the VR1 Training Simulator, and a suite of mobile and online platforms, we help you tackle downtime before it starts.

From predictive maintenance to real-time diagnostics, PALFINGER SERVICE delivers reliable, cost-effective support—so you can focus on the job, not the breakdowns. No surprises. Just results.

Service Solutions

Keep your fleet running at peak performance with PALFINGER Service, powered by Original Spare Parts engineered for perfect fit and long-term reliability. These genuine components not only enhance equipment performance but also help preserve resale value.

Thanks to our global parts distribution network, fast delivery ensures you avoid costly delays. By choosing PALFINGER Service, you minimize unexpected disruptions and keep your equipment in top condition—ensuring smooth, stress-free operations every day.

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Spare Parts VR1 Simulator Connected Plus+ Service & Repair

Spare parts

Located in Huntley, Illinois, PALFINGER's U.S. Parts Distribution Center plays a critical role in keeping fleets running efficiently across North America. Strategically positioned to support fast delivery and reliable access to genuine PALFINGER spare parts, the Huntley facility ensures minimal downtime and maximum performance for your equipment. With a streamlined logistics network and expert inventory management, customers benefit from quick turnaround times, consistent availability, and trusted OEM quality—backed by PALFINGER's commitment to long-term service excellence.

 

By the end of 2026, spare parts will be shipped for all PALFINGER products out of Huntley.

 

Spare Parts
parts

VR1 TRAINING SIMULATOR

The PALFINGER VR1 Training Simulator allows for safer, smarter crane training. This immersive virtual tool replicates real-world operations, helping operators sharpen their skills without risk or strain on equipment.
The VR1 Training Simulator can be purchased seperately, providing fleet managers and operators with an efficient way to enhance safety and performance.

 

More about VR1 Training Simulator
 

VR1 Training Simulator is only available for PALFINGER Knuckle Boom Cranes.

 

HARD- & SOFTWARE OVERVIEW

Our VR1 simulator consists of an all-in-one package containing everything needed to be up and running in minutes.
 

HARDWARE

  • Lightweight and secure transport system 

  • Original PALFINGER premium radio remote control system 

  • High performance notebook 

  • Latest Virtual Reality Technology 

  • Accessories, e.g. lightweight tripods and desinfectant 
     

Updates over the web make sure that the latest content is always available. 

Software

  • PALFINGER original loader crane models 

  • Different high-resolution scenarios, close to reality 

  • Various loads, load attachments and crane accessories 

  • Remotely updateable content 

WANT A WORLD OF NO SURPRISES?

FIND A LOCAL SERVICE CENTER

Connected plus+

CONNECTED plus+ delivers real-time data and valuable insights, empowering fleet managers to stay ahead. From tracking performance to preventing downtimes, this intelligent solution turns fleet management into a truly NO SURPRISES experience. CONNECTED plus+ can be purchased separately.

More about CONNECTED plus+

 

CONNECTED plus+ is available for the following Products:
 

                  

CONNECTED plus+ Packages

  CONNECTED CONNECTED PLUS+
With telematics data 
Fleet Overview on one single, coherent information platform 
Technical Documentation 
Equipment grouping for company organization 
Service & Maintenance reminder based on operation hours 
Live Machine operating data & status information 
(periodical)
(real time)
Valuable usage insights based on operational LIVE data 
Data interface to external fleet managment systems (AEMP 2.0) 
Jobplanner (with side view) 
   Standard      Not available

 

WANT A WORLD OF NO SURPRISES?

Find a Local Service Center

Contact our experts

 

Looking to cut downtime, boost performance, and take the stress out of fleet management? PALFINGER’s expert service solutions are built to keep your equipment running smoothly—without the guesswork.

Reduce unexpected breakdowns
Maximize uptime and productivity
 Get transparent, no-surprise service plans

Find your nearest PALFINGER service location to explore personalized offers tailored to your fleet. Our certified technicians use smart tools like PALDiag and the Smart Inspection app to deliver fast, accurate diagnostics and inspections—so you stay ahead of issues before they become problems.

Ready to experience hassle-free service?

Find a Local Service Center Spare Parts
service

Service & Repair

Regular maintenance and inspections are key to extending equipment life and ensuring safe operation. PALFINGER makes this process easier and more efficient with advanced digital tools designed for professional service partners.

The PALFINGER Smart Inspection app guides technicians through required annual checks with a step-by-step list tailored to each machine. Inspection reports are automatically saved to PALDesk, where service history and documentation are always accessible.

To complete inspections, service partners use PALDIAG, PALFINGER’s intelligent diagnostics system, to configure settings, calibrate sensors, and identify potential issues. And when questions arise, our experienced support team is just a phone call away.

PALFINGER combines smart technology with expert service—so your equipment stays safe, reliable, and ready to perform.

 

SERVICE THAT LIFTS YOUR ENTIRE OPERATION

When you choose PALFINGER, you’re investing in more than just cutting-edge equipment — you’re also gaining access to service solutions designed to keep your entire fleet running at peak performance.

PALFINGER SERVICES ensure precision, reliability, and efficiency across all your machinery.
Think of it as the perfect partnership: the right tools paired with expert support for a NO SURPRISES workday, so your operations stay smooth, stress-free, and always lifting to their full potential.

MAXIMUM UPTIME, MINIMUM STRESS

Every minute matters in fleet management, which is why PALFINGER SERVICES are designed to keep your machines performing at their best while minimizing downtime. With a focus on preventative maintenance, rapid-response support, and seamless solutions, PALFINGER reduces hassles and delays.

The result? More uptime, less stress, and the confidence that every job will be completed efficiently, every time.

A UNIQUE NETWORK OF SERVICE EXCELLENCE

When you choose PALFINGER, you gain access to a global service network designed to keep you moving. With over 5,000 sales and service centers in over 130 countries, help is always close by, offering quick communication and rapid solutions.
 
Even if surprises arise in the field, our certified partners are ready to get you back on track. Supported by 400,000 hours of annual training at PALFINGER University, we enhance efficiency, safety, and comfort.

This is service at its best—global, reliable, and always within reach.

CUSTOMER TOOLS & APPS

PALFINGER’s digital tools and apps keep your equipment running smoothly by providing real-time monitoring, remote support, and easy access to essential service information.

From fleet management and operator guidance to augmented reality troubleshooting, our smart solutions help you stay ahead of maintenance needs and minimize unexpected downtime.
PARTNER Training

Expertise You Can Count On

Your PALFINGER sales and service partners are your direct connection to fast, reliable support. To ensure they deliver premium service, PALFINGER provides ongoing training and technical support designed to build deep product knowledge and hands-on expertise.

Training is led through PALFINGER University (Pal-U), our global academy offering both theoretical and practical instruction. In the U.S., courses are held at our modern training facility in Schaumburg, Illinois, equipped with seminar rooms, demo areas, and advanced multimedia tools. Our team also travels to partner locations across the country and around the world to deliver on-site training.

Every course is built around real-world experience—no training happens without the product. This ensures participants gain practical skills in operating, servicing, and troubleshooting PALFINGER equipment and software. Digital course materials are also available for easy reference anytime.

PALFINGER uses these sessions not only to teach, but to listen—gathering feedback to develop integrated service solutions that deliver maximum technical and economic value for your business.

SERVICE NETWORK

When it comes to fleet uptime and equipment performance, premium service makes all the difference. PALFINGER delivers fast, expert support through a tightly connected network of manufacturers, general representatives, and certified service partners—ensuring your equipment stays operational and your business runs smoothly.

For our customers, this means shorter communication paths, quicker service response, and localized support wherever your equipment is deployed.

With PALFINGER Premium Service, you get more than maintenance—you get a partner dedicated to your long-term success.

  • 11,200 hours of online training
  • Over 5,000 service centers worldwide
  • Two service partners evaluated daily
  • 7,500 service employees in North America

Global Reach, Local Support

 

PALFINGER products are trusted worldwide for their exceptional quality—and our comprehensive service packages are just as renowned. With a presence on every continent and a network of over 5,000 sales and service centers across 130+ countries, PALFINGER ensures expert support is always within reach.

No matter where your equipment operates, a certified PALFINGER service partner is nearby—ready to keep your fleet running reliably and efficiently.

 

 

service map