Planned measures for reliable operational readiness
Maintenance and regular servicing extend the service life of the product and ensure maximum safety. This pays off. Preventative measures increase availability. The various inspections required as part of the prescribed annual checks on the machine also need to be performed and documented correctly.
PALFINGER service employees have been trained to do this and always receive optimum support in their work. The PALFINGER Smart Inspection app provides the trained PALFINGER service partner with a list of all relevant inspection items for the machine concerned. The Smart Inspection app guides the service partner through the process point by point and then stores the inspection report in PALDesk, where earlier reports can also be found. The service partner uses the intelligent PALDiag diagnostics system to complete the inspection. With all our high-tech solutions, we also have an experienced team on hand at the end of the telephone.
98% of unscheduled repairs completed the same day
This means that almost all PALFINGER products requiring unscheduled repairs leave the workshop the same day and are fully operational again the very next morning.
7,500 satisfied customers every day
We pull out all the stops to ensure that you can work productively. The feedback that we receive proves that our efforts pay off. In fact, 7,500 satisfied customers leave our partners’ workshops every single day.
Rapid service directly on site
It is not always possible to bring PALFINGER products into the workshop. Sometimes, it is not actually necessary either. That’s because PALFINGER service partners are mobile. This means that they can respond quickly and flexibly and provide expert assistance directly on site.
Service partners travel to the construction site in service vehicles equipped with all the special tools and common spare parts needed to perform maintenance and repairs. Naturally, they also bring with them the necessary expertise, so they know exactly what they need to do. They can also rely on the full support of all service partners within our outstanding network – either by means of state-of-the-art communication methods or through direct telephone contact.
SMART EYE – REMOTE ASSISTANCE
We see the world through your eyes
PALFINGER has an extremely close relationship with its service employees and uses state-of-the-art communication methods to stay connected. Whatever the location of our service employees, the PALFINGER Smart Eye means that we are always right by their side with our know-how and expertise thanks to an audio-visual live stream and that we can start the analysis together in real time.
The Smart Eye camera enables us to see what is happening on site. We can see on the display exactly what the service employees see right in front of them. We are also connected via a microphone, which means we can hear each other and provide instructions directly to the service employees. The service employees can then follow these instructions straight away because they have their hands free thanks to the glasses and microphone.