Experienced Service Technician

For over 90 years, PALFINGER has been setting the global benchmark for innovative crane and lifting solutions. As a leading company in the technology and mechanical engineering sector, we transform our customers’ needs into seamlessly integrated solutions, whilst offering our employees the opportunity to grow, collaborate and push their boundaries. We foster an environment where we are fully committed to growing, spreading our influence and excelling. Join our team and let’s support one another in shaping the future.

Are you aiming high? Then join the Palfinger, the world’s leading specialist also for truck-mounted access platforms. With our products ranging from 11 up to 90 meters working height, we offer our customers flexibility, maximum performance, and innovations for their success. 

Become part of this fascination!

RESPONSABILITES

• Create and manage service orders, ensuring complete and accurate information.
• Support service order billing by reviewing service reports, working hours, materials and travel costs.
• Prepare and follow up warranty cases, including required technical and commercial documentation.
• Support spare parts identification using technical documentation, parts catalogues, serial numbers and equipment configurations.
• Coordinate with service, technical, spare parts, finance and warranty teams to resolve open issues.
• Maintain accurate records and follow-up activities to ensure traceability.
• Contribute to knowledge base articles and FAQs to support customer self-service.

QUALIFICATIONS

• Technical background with a strong understanding of service-related processes.
• Experience in the aerial work platform (AWP) industry is preferred.
• Fluent in both Italian and English, written and spoken.
• Strong customer and service orientation.
• High level of personal responsibility, reliability and initiative.
• Team player with an open and collaborative communication style.
• Entrepreneurial mindset and solution-oriented approach.
• Willingness to actively contribute to change and continuous improvement.
• Responsible, engaged and technically minded personality.

WE OFFER

• A very interesting and challenging full-time job in an international environment
• Room for your own ideas that we evaluate together and reward upon success
• Extensive continuing and individual education program
• Competitive compensation package (paid vacation, paid holidays)
• A friendly team, open door policy and informal company culture

Are you interested in the role and still have some questions? Please do not hesitate to contact us.