Shop Service Manager

For more than 90 years, PALFINGER has set benchmarks with innovative crane and lifting solutions worldwide. As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits. We foster an environment where we reach up, reach out, and reach beyond. Become part of our team and let’s lift each other to create what’s next.

Reach Beyond at PALFINGER as a Shop Service Manager, leading branch service operations at our Jackson, NJ location to deliver safe, timely, and reliable support to our customers. In this role, you will oversee service technicians, manage workflow, and help ensure labor and resources are used effectively. You will champion service excellence and team safety while supporting the continued growth of our service business. This is a hands-on leadership opportunity for an experienced service professional who is ready to strengthen operations and elevate the customer experience.

Your Responsibilities

• Recruit, train, schedule, engage, and retain In-House Service Technicians to meet customer and operational demands.
• Respond to customer inquiries and equipment service needs, including preparing service quotes and processing warranty claims.
• Manage work in process to support safe, consistent, and timely service delivery.
• Oversee the effective utilization of in-house service resources and maintain strong labor efficiency.
• Coordinate facility maintenance and related expenses, while performing service repairs as operational needs require.

Your Qualifications

• High school diploma or GED required; technical or trade school education preferred.
• Five years of general shop or service management experience, or seven years of experience in the truck equipment, crane, or lifting equipment industry.
• Strong computer skills, including experience with Windows applications and customer relationship management systems.
• Demonstrated leadership skills with the ability to hire, engage, train, and develop service technicians.
• Valid driver’s license and Class B commercial driver’s license, along with the ability to work independently, take initiative, and solve problems resourcefully.

What We Offer

• Competitive compensation: $85K - $132K annually (based on experience).
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered. 
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled