Planned measures for reliable operational readiness

Maintenance and regular servicing extend the service life of the product and ensure maximum safety. This pays off. Preventive measures increase availability. The various inspections required as part of the prescribed annual machine checks must also be carried out and properly documented.

 

PALFINGER service employees are trained to perform these inspections and receive appropriate support in their daily work. All inspection results and service records are documented and stored in PALDesk, allowing easy access to current and previous reports. This ensures transparency, traceability, and compliance throughout the service lifecycle.

 

In addition to structured documentation and standardized processes, PALFINGER also relies on an experienced service team available to provide support whenever needed.

93% OF UNSCHEDULED REPAIRS ARE COMPLETED THE SAME DAY

This outstanding rate isn’t just a matter of chance. Our workshops can complete most unscheduled repairs on the same day because our service partners have such a large pool of spare parts. This means that almost all PALFINGER products requiring unscheduled repairs are fully operational again within just a few hours.

THOUSANDS OF SATISFIED CUSTOMERS EVERY DAY

We pull out all the stops to ensure that you can work productively. The feedback that we receive proves that our efforts are paying off. We don’t just rely on hearsay for our feedback — we collect it through detailed surveys conducted by our in-house market research department. According to these surveys, thousands of satisfied customers leave our partners’ workshops every single day.