Customer Centricity Expert (f/m/d)


PALFINGER stands for most innovative, reliable and economic lifting solutions for both the land and maritime sector. PALFINGER 21st (P21st) as the corporate incubator stands for new core competences, new approaches, new products, services and business models. We are constantly focusing on innovation to significantly enhance, complement or substitute existing products and value chains. We build strategic value by accessing new technologies and business models for our future products. We believe in collaboration, the inclusion of global networks and the investment into global innovation to get access to radical and disruptive innovation. 
To strengthen our PALFINGER 21st team we are looking for a Customer Centricity Expert (f/m/d).

Are you emphatic, communicative and like to work in a structured way? Are you interested in people and have an affinity for machines? Innovation is exciting for you and you want to actively work on putting customer needs at the centre as the basis of innovation and development?
In this position, you will contribute your experience and interest in qualitative and customer-centered market research and work independently on international projects. You systematically deal with the jobs of our customers and identify the related needs of different customer groups as a basis for product development, product strategy and innovation in close cooperation with the product lines.
Do you enjoy actively helping to shape processes and innovation? Then you are the right person for us!

Location: preferably Salzburg, alternatively Vienna

Your Tasks

  • Independent planning and implementation of "Jobs-to-be-Done" and other projects to generate customer insights.
  • Management, implementation and evaluation of qualitative interviews including preparation/presentation of the customer insights gained. 
  • Linking the qualitative findings to a further quantitative evaluation. 
  • Active contribution of the "Voice-of-the-Customer" in various projects. 
  • You are the key contact for product managers world-wide and support them actively in executing projects
  • Close cooperation with product management, market research and other relevant units in an international context.
  • Further development and dissemination of the "customer-centred mindset" within the company, including training for interviewing, gathering needs and executing projects.
  • Adaptation and further development of the method set for the collection and management of customer requirements. 

Your Qualification

  • Educational background or university degree in marketing/market research, economics, social sciences or technical field)
  • Minimum of 3 years of relevant professional experience (market research, customer surveys, customer experience management, agency).
  • Very good knowledge of MS Office, experience with survey and online tools such as Qualtrics and Miro. Experience with CRM and database systems.
  • Enjoy contact with people and actively approach employees, dealers and the users of our products – you should like to talk to real people with "oil smell".
  • Excellent and adaptable expression in spoken and written German and English (spelling!), further language skills would be an advantage
  • Assertiveness and diplomacy, skill in dealing with different stakeholders
  • Strong organisational skills and "hands-on" mentality

We offer

  • Collaboration in an interdisciplinary team
  • Good-life-balance thanks to flexible working hours and freedom to organize your work
  • Performance-related compensation and attractive incentive schemes
  • Career planning and development opportunities 
  • Management development programes
  • Personal and professional competence development
  • Voluntary fringe benefits provided by our company health management scheme PALfit
  • Location Salzburg (Kasern) or Vienna


Minimum gross salary according to Austrian metal industry collective agreement is EUR 43.314,74 per year. We are willing to overpay according to training and qualification. 

We are looking forward to your informative application!


Sabrina Noppenberger

HR Business Partner
Lamprechtshausener Bundesstraße 8 | 5101 Bergheim | Austria

Salzburg Kasern

Franz-Wolfram-Scherer-Straße 24 , 5020 Salzburg
Palfinger Salzburg Kasern

Job Benefits

  • Learning Opportunities
  • Barrier Liberty
  • Company Doctor
  • Food Allowances
  • Company mobile phone (function related)
  • Fitness Programs
  • Flexible Working Hours
  • Health Measures
  • Good transport connection
  • Mobile working (function related)
  • Canteen
  • Employee discounts
  • Parking facilities
  • Car Sharing Initiative
  • Job Ticket