Career

Regional Senior Manager Customer Service

27.06.2025

At PALFINGER, we have been lifting goods to a new level for over 90 years - with a pioneering and passionate spirit. As a global technology and engineering company, we are the world's leading manufacturer and supplier of innovative crane and lifting solutions. Our success is based on the tireless efforts of our approximately 12,350 employees, who contribute their ideas and energy to our vision. With us, you can expect a dynamic working environment full of opportunities for personal and professional development. Become part of our team and start your career at PALFINGER.

PALFINGER is searching for a Regional Senior Manager, Customer Service. This position is located in Schaumburg, IL. This position reports to the Regional Director of Service. The Regional Senior Manager, Customer Service is responsible for the North American Region's technical assistance and warranty handling for the PALFINGER product portfolio. The ideal candidate will create standards in the Region and develop strong communication with our Dealers and Service Partners. Ability and willingness to travel within North America and to PALFINGER headquarters in Europe.

Your Responsibilites

Create and implement Customer Service and Warranty standards for the North American Region in alignment with PALFINGER global service.
Transform PALFINGER Customer Service into a modern, state-of-the-art customer-oriented Service Organization.
Manage and support all Service Departments of the North American PALFINGER Product lines supporting Dealers and Service partners in the region.
Direct and manage the processes of Technical Assistance and Service Managers who support PALFINGER customers and products.
Implement and rollout the globally defined PALFINGER software tools to handle the service processes in the region.
50% travel required throughout North America and to PALFINGER headquarters in Europe.

Your Qualifications

Fundamental technical understanding of hydraulic machinery (e.g., construction machinery, lifting equipment, agricultural machinery).
Strong knowledge of industrial product warranties and supporting processes.
5+ years of experience in after-sales, service, or technical support on construction machinery, lifting, agriculture or other industrial/heavy equipment; Associates degree preferred.
Experience managing a customer service function in a leadership capacity that requires staff management and development.
Demonstrated experience reviewing existing processes and developing new processes to create efficiencies.

What We Offer

Competitive compensation.
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

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