Career

Technical Trainer

08.05.2023

The PALFINGER values of People, Entrepreneurship, Respect and Learning are more than words. We strive daily to create and support an atmosphere of collaboration, transparency, empowerment and customer focus so our greatest assets, our people, can harness their passion, drive and motivation to make a significant impact!

As an international group, PALFINGER offers its customers around the world hydraulic lifting solutions at the interfaces of the transport chain. At the moment, PALFINGER operates business in 16 sectors: loader cranes, EPSILON timber and recycling cranes, marine cranes, davit systems, winches and offshore equipment, offshore cranes, boats, wind cranes, hooklifts, access platforms, tail lifts, passenger lifts, mobile cranes, truck bodies, railway systems, and truck-mounted forklifts as well as attachments and equipment for increasing crane efficiency. As a member of the PALFINGER North America Region, PALFINGER continuously pursues our vision of being the preferred provider of truck equipment throughout North and Latin America.

PALFINGER stands for the most innovative, reliable, and economical lifting solutions worldwide, used on commercial vehicles, for bridge inspection equipment and in the maritime sector. To strengthen our service training organization, we are looking for a Service Trainer for North America. If this sounds like the opportunity you’ve been waiting for, apply today!

Job Summary

The Service Trainer will be responsible for North American technical service training for PALFINGER hydraulic equipment in the service network. This role reports to the Regional Training Manager, offering a competitive compensation package and opportunity for ongoing career growth.

Primary Responsibilities

Carry out Technical Service Training for the PALFINGER Service network (PALFINGER companies and Service Partners) with a heavy focus on theoretical and practical coursework development in the following:
- Hydraulic and Electronic Basic courses
- Basic Product Training to understand and operate PALFINGER products
- Advanced courses for troubleshooting, diagnostic and repair work
- Advanced courses for product installation and setup
- System understanding (Mechanic, Hydraulic, Electric)
- Repair and Maintenance processes
- Process training for in-house developed systems (PALDesk, Paldiag, Udemy etc.)
Create training documents based on the PALFINGER document templates
Support the management of training participants in the PALFINGER University Skills and Udemy management system
Support the course organization team (content setup, training locations, time management, travel management) to organize training
Support and work closely together with Service Managers to bring back feedback and market insights to the Service team

Qualifications

Technical Degree in mechanical, electrical and hydraulics engineering preferred
5 years experience with installing, setting up, troubleshooting and repairing knuckle boom cranes or other lifting solutions, experience with PALFINGER cranes, preferred
Ability to obtain a crane operator license after being hired by the company
Strong technical acumen with the ability to read and understand technical specifications
Experience developing course material and training programs
Proficient in MS Office products such as Word, Excel, PowerPoint and Outlook
Knowledge of the following:
- Hydraulic, Electrical and Mechanical crane functionality
- Operate PALFINGER crane products, preferred
- System (Mechanic, Hydraulic, Electric)
- Repair and Maintenance processes
Ability to speak in front of people to deliver training classes (classroom as well as workshop environment)
Excellent verbal and written communication skills to communicate with others, create training material and deliver training
Knowledge of safety protocols, following company safety guidelines and integrating safety into training
Ability to apply attention to detail to create, manage and organize documents
Readiness to travel (30%) for training trips all over North America. May travel to Austria to receive training
Ability to work a full shift in an office, hot and/or cold industrial manufacturing environments
Stand, walk, climb, balance, kneel, crouch, crawl and sit
Use of hands/fingers to feel or handle equipment/tools
Pushing or pulling various weights

What We Offer

Competitive compensation
A comprehensive benefits package with flexible options
Competitive paid time off, including paternity leave
Opportunity for ongoing career growth
An environment of Respect, Openness, Inclusion and Support
The opportunity to build a strong team, improve operations and make a significant impact

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Apply now