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PALFINGER SERVICES

NO SURPRISES
Welcome to a world without surprises, where uptime is a priority. Discover the PALFINGER SERVICES’ solutions, that keep fleets running smoothly, efficiently, and stress-free.

NO SURPRISES

  • Tired of unplanned downtime?
  • Worried about unexpected expenses?
  • Done with surprises?

PALFINGER SERVICES, including Service Contracts, CONNECTED plus+, and VR1 Training Simulator, along with our online Tools and Apps, is designed to tackle these disruptive challenges head-on. We ensure your equipment runs smoothly, expenses stay fixed, and fleet management feels effortless. With PALFINGER SERVICES, there are no surprises—just reliable solutions to keep your operations stress-free.

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Service Contracts

Simplify service tasks and expenses with Service Contracts. PALFINGER’s Service Contracts streamline fleet uptime with proactive care and predictable costs. From inspections to expert maintenance with Original Spare Parts and Lubricants, each package ensures maximum uptime while reducing costs and extending equipment lifespan. Tailored to your needs, they make maintenance stress-free so you can focus on the job.

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Lubricants

PALFINGER’s exclusice Lubricants (specially developed hydraulic & gear oils) are part of the PALFINGER Service Contracts, offering significant benefits for fleets. Designed to deliver sustainability, lower total cost of ownership (TCO), more operating time, and longer service life. By reducing wear and preventing unexpected downtime, they ensure smooth operations and maximum uptime.

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Spare Parts

PALFINGER Service Contracts exclusively use Original Spare Parts, designed for a perfect fit and peak performance. These genuine parts ensure your fleet remains reliable and ready for action while preserving your equipment's resale value. With quick delivery through our global network, you'll never face delays. Securing a PALFINGER Service Contract with Spare Parts keeps your equipment in top condition, minimizing the risk of unexpected disruptions.

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Service Contracts are available for the following Product Ranges:
 

                                                  

Service Contracts Offerings

   
In Service Contracts, our CONNECTED plus+ offering can be added to PURE and PERFORM or is seamlessly included in PRO and PRIME. You choose what best suits your needs.

  PURE PERFORM PRO PRIME
Oil Maintenance
Regular Service
Legal Inspection*
CONNECTED plus+ **
Repair Service
Wear parts Service
Monthly Maintenance

   Standard       Optional         Not available

*Legal inspection subject to country specific laws. 
**Hardware to be purchased with product, availability for your product has to be checked.

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Connected plus+

CONNECTED plus+ delivers real-time data and valuable insights, empowering fleet managers to stay ahead. From tracking performance to preventing downtimes, this intelligent solution turns fleet management into a truly NO SURPRISES experience. CONNECTED plus+ can be purchased separately or by securing a Service Contract.

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CONNECTED plus+ is available for the following Product Ranges:
 

                                                  

 

CONNECTED plus+ Packages

  CONNECTED CONNECTED PLUS+
With telematics data 
Fleet Overview on one single, coherent information platform 
Technical Documentation 
Equipment grouping for company organization 
Service & Maintenance reminder based on operation hours 
Live Machine operating data & status information 
(periodical)
(real time)
Valuable usage insights based on operational LIVE data 
Data interface to external fleet managment systems (AEMP 2.0) 
Jobplanner (with side view) 
   Standard      Not available

 

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VR1 TRAINING SIMULATOR

The PALFINGER VR1 Training Simulator allows for safer, smarter crane training. This immersive virtual tool replicates real-world operations, helping operators sharpen their skills without risk or strain on equipment.
The VR1 Training Simulator can be purchased seperately, providing fleet managers and operators with an efficient way to enhance safety and performance.

 

More about VR1 Training Simulator
 

VR1 Training Simulator is only available for PALFINGER Loader Cranes

 

HARD- & SOFTWARE OVERVIEW

Our VR1 simulator consists of an all-in-one package containing everything needed to be up and running in minutes.
 

HARDWARE

  • Lightweight and secure transport system 

  • Original PALFINGER premium radio remote control system 

  • High performance notebook 

  • Latest Virtual Reality Technology 

  • Accessories, e.g. lightweight tripods and desinfectant 
     

Updates over the web make sure that the latest content is always available. 

Software

  • PALFINGER original loader crane models 

  • Different high-resolution scenarios, close to reality 

  • Various loads, load attachments and crane accessories 

  • Remotely updateable content 

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CONTACT PALFINGER EXPERTS

Discover how PALFINGER’s SERVICES can simplify your fleet management, reduce downtime, and maximize performance. Find your nearest service point to explore personalized offers and contact us to discover our NO SURPRISES solutions.

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SERVICE NETWORK

Our extensive service network ensures rapid, reliable, expert support.

  • 11,200 hours of online training
  • Over 5,000 service centers worldwide
  • Two service partners evaluated daily
  • 7,500 service employees in Europe

Benefits PALFINGER ServiceS

No Surprises

Just support you can count on

Behind every reliable machine is a service that keeps it running smoothly. PALFINGER’s tailored service offerings ensure uptime, efficiency, and peace of mind— so you can work without disruptions. Experience the power of a NO SURPRISES approach today.

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