After Sales Engineer (f/m/d)


PALFINGER Hooklifts is the most extended brand of lifting equipment designed for movable containers. We offer the widest range of hookloaders for removable skips. For more than 40 years, PALFINGER offers solutions for the specific needs of its customers throughout the world. 

The high level of quality and safety of our products allows us to currently be the world leader in hookloaders. The functional design of our hookloaders and skiploaders ensures simple use and low maintenance. We offer a durable product and good operational profitability of your equipment. The worldwide distribution and service network ensures fast and reliable service.

For our after-sales service team in Caussade we are currently looking for an After Sales Engineer

Your Tasks

Technical expertise:

  • Act as the highest level of support (via hotline, email, CRM/ticketing system) in terms of diagnose, maintenance and repair of the lifting equipment (mechatronics, mechanically welded components, hydraulic power control)
  • Conduct onsite assessment and technical upgrade of the devices.
  • Actively participate in the implementation of Palfinger SMART solutions (using the potential of digitalization for the benefit of customers)
  • Follow up and failure analysis of technical issues to ensure the continuous improvement of services and products

Support of the customer service network:

  • Act as support and advisor of the service partner network
  • Regularly visit and follow up the work of the service network in EMEA
  • Participate in the development of procedures and technical documents for the service network
  • Support the sales of spare parts
  • Ensure the proper device handling for achieving high level of customer satisfaction
  • Support the innovation of Palfinger hooklifts through feedback from service partner network

Claims processing:

  • Decide on complaints in cooperation with the Palfinger central service in Austria
  • Negotiate solutions to satisfy the customer and optimize costs
  • Decision on complaints: Inform importers and justify decisions

Palfinger service:

  • Participate in joint Palfinger group projects to develop service offerings and boost the sale of spare parts

Your Qualification

  • Technical education (Engineer/Technician level) preferably in the field of mechatronics, , electrical engineering or related
  • Multidisciplinary technical experience and knowledge of the world of trucks and lifting equipment would be a plus
  • Very good Microsoft Office skills (Word, Excel, PowerPoint) 
  • Experience with ERP type SAP would be an advantage
  • Willingness to travel <30%
  • Very good command of English and good working knowledge of French 
  • Excellent interpersonal and communication skills
  • Very good organizational skills and ability to prioritize tasks
  • Initiative and willingness to learn

We offer

  • Chance to be part of the fast-growing PALFINGER family
  • Competitive compensation package 
  • Good work-life balance thanks to flexible working hours and freedom in work organization
  • Regular home office option
  • Career planning and development opportunities, as well as ongoing training opportunities
  • Opportunity to gain wide international experience
  • And last but not least, a friendly team, open-door policy and informal company culture

Livia Rouzies

Head of Human Resources
29 A avenue des Tourondes | 82300 Caussade | France


29 A avenue des Tourondes 82300 Caussade