Quality Manager


The PALFINGER values of People, Entrepreneurship, Respect and Learning, are more than words. We strive every day to create and support an atmosphere of collaboration, transparency, empowerment and customer focus so our greatest assets, our people, will be able to harness their passion, drive and motivations to make a significant impact!

As an international group, PALFINGER offers its customers around the world hydraulic lifting solutions at the interfaces of the transport chain. At the moment, PALFINGER operates business in 16 sectors: loader cranes, EPSILON timber and recycling cranes, marine cranes, davit systems, winches and offshore equipment, offshore cranes, boats, wind cranes, hooklifts, access platforms, tail lifts, passenger lifts, mobile cranes, truck bodies, railway systems, and truck-mounted forklifts as well as attachments and equipment for increasing crane efficiency. Furthermore, as a member of the PALFINGER North America Region, PALFINGER continuously pursues our vision of being the preferred provider of truck equipment throughout North and Latin America.

PALFINGER is seeking a strong Quality Manager highly experienced with quality manufacturing practices for steel fabrication and assembly production, to join the team and work out of our state-of-the-art manufacturing facility in Oklahoma City, OK. If you like contributing your talents, being rewarded for strong performance and enjoying the satisfaction of accomplishment, then we think you have found the right place to come and build a future. It is our belief that you will join a company with a strong heritage and more importantly, a strong future.


Job Summary

As a part of the Oklahoma City Operations leadership team, the Quality Manager will be responsible for supporting the Oklahoma City Quality function by driving both tactical and strategic programs in collaboration with the plant and regional leadership. Additionally, the Quality Manager will lead and manage a team of quality assurance engineers. The Oklahoma City Quality Manager reports to the Oklahoma City Plant Manager and will have a functional line to the Regional Quality Manager of the North American Region. This position offers a competitive compensation package and an opportunity to make a huge impact!

Primary Responsibilities

  • Support Product Line Quality Management (PLQM) for Oklahoma City Product quality requirements for the Product Line
  • Continuously improve the Oklahoma City Product line for safe & high-quality products and processes.
  • Audits processes and products, from the design process to Oklahoma City Quality Management Systems (QMS) against industry, national and international standards such as ISO 9001-2015
  • Focus on data, the measurability and transparency of quality results (KPIs)
  • Overall support for the Oklahoma City products and as needed for the NAM Regional QM-Systems Responsibility through Operations Management
  • Support PLQM for risk analyses / FMEA’s (Failure Mode and Effects Analysis)
  • Auditing Oklahoma City Suppliers QMS’s to ensure the manufacturing of high quality and low-risk product and process management for the Oklahoma City site
  • Actively support all project management for the PLQM for Oklahoma City quality products/processes and turnkey solutions.
  • Collect, Chart, report, manage and analyze warranty results, including root cause analysis and preventive measures on a monthly and annual basis.
  • Install Product Line requirements for Incoming/Receiving Inspection, Internal gate Inspections and final testing/inspections
  • Develop and implement a receiving inspection process that will prevent the nonconforming product from getting into Oklahoma City inventory
  • Implement and manage the Material Review Board (MRB), collect the related data, report and chart the data
  • Organize and manage regular Oklahoma City meetings to review and manage Oklahoma City product Quality
  • Develop/Implement a continuous improvement process to review other sites processes for best practices and benchmarking opportunities
  • Support SAP Q-Module when implementation starts at the site
  • Coordinate and manage Stop Shipments, Part Recall, Part Containment for the Oklahoma City Site and be aware of other sites’ Recalls and part containment for similar issues in your responsible plant, working through Regional Quality for escalation
  • Highly motivate and lead the plant quality engineers/inspectors to perform their work to the highest standards and professionalism while maintaining quality goals
  • Plan and release the internal audit program using the Corporate Internal Audit format
  • Responsible for all Oklahoma City Incoming Quality, Internal Quality, MRB, final Product Quality and Warranty as it relates to internal Oklahoma City quality
  • Support plant quality management by developing inspection plans and tools according to product requirements (final testing)
  • Recognize the need to initiate and manage all quality improvement processes
  • Observe reclamation process – plant-plant/plant-supplier together with supplier quality management
  • Observe part inspection process (Supplier parts/Oklahoma City products) - Final inspection of units, kits and installations
  • Observe measuring tool management (gage calibration program) and quality-related investments
  • Develop and implement a training for plant quality, Palfinger quality culture and tools Norms and Standards
  • Managing the standards for Oklahoma City, other local standards, regional standards together with experts from different departments
  • Manage translation from European standards to local language
  • At a minimum annually, check corporate P-Norms regarding local legal requirements
  • Release new standards with proper documented training of standards, and proper document control
  • Distribute and training for new or changed standards & norms for the local organization and suppliers – working with Regional Quality Manager and Supplier Quality Manager
  • Develop and implement a system to share Oklahoma City and PALFINGER QMS documents, standards with local suppliers in cooperation with the Regional Quality Manager, Regional Supplier Quality Management


  • Bachelor’s Degree in related Engineering, Industrial Management or Manufacturing Engineering and Management
  • 5-10 years of progressive experience in Quality, Operations, Industrial Engineering, or Manufacturing Engineering
  • Expertise in the following areas: Quality Management Systems, Managing and implementation, drawing interpretation, measurement systems analysis, and FMEA
  • Certifications from the American Society of Quality such as CMQ/OE, CQE or CSSBB
  • Strong, effective communicator in writing, speaking, presenting, and training in the English language, focusing on interpersonal communication.
  • Highly developed, demonstrated teamwork skills with the ability to work with difficult personalities.
  • Demonstrates a high degree of confidentiality and common sense when making decisions
  • Able to direct the efforts of a team of diverse professionals and shop staff
  • Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution while being cost-sensitive.
  • Commitment to continuous improvement while improving Quality
  • Demonstrated ability to increase productivity and continuously improve methods, approaches, and departmental contribution while being cost-sensitive.
  • Experience working in a flexible, employee-empowering work environment.
  • High energy, professional, respectful, engaging and influential personality a must
  • Willingness to travel up to 15%
  • Fluent in English, working knowledge of German, Spanish a plus

What We Offer

  • Competitive compensation and performance rewards
  • A comprehensive Benefits package with flexible options and relocation
  • Opportunity for continuous learning and career growth
  • An environment of Respect, Integrity, Openness, Inclusion and Support
SR. HR Business Partner

Whytne Yates


Oklahoma City, OK

PALFINGER North America, LLC
341 NW 122nd St., Oklahoma City, OK 73114
United States