Career

Technical Writer

04.04.2024

The PALFINGER values of People, Entrepreneurship, Respect and Learning are more than words. We strive daily to create and support an atmosphere of collaboration, transparency, empowerment and customer focus so our greatest assets, our people, can harness their passion, drive and motivation to make a significant impact!

As a global company, PALFINGER offers its customers worldwide hydraulic lifting solutions and stands for the most innovative, reliable and efficient lifting, loading and handling solutions for use on commercial vehicles (PALFINGER Products). In North America, our product portfolio qualifies PALFINGER as a complete truck-equipment solution provider. Furthermore, as a PALFINGER North America Region member, PALFINGER continuously pursues our vision of being the preferred provider of truck equipment.

Are you ready to help us lift anything and reach new heights in your career? Apply now.

PALFINGER is searching for a Technical Writer. We are located in Schaumburg, IL. This position reports to the Regional Director of Customer Service.

Responsibilities:

Prepare and publish spare parts catalogs, technical information, installation instructions and customized documents.
Responsible for tracking and reporting on progress and project completions to Leadership Teams.
Review and revise existing documents according to the requirements of Palfinger documentation standards and customer needs.
Identify deficiencies in current documentation needs and create, implement, and track progress to correct.
Manage, fill and maintain the publication tool databanks (PALDESK, Electronic Parts Catalog) and carry out function tests.
Collaboration in the continual optimization and further development of all processes and procedures in the area of technical documentation.
Record internal process descriptions for work orders.
Collaboration in the continual optimization and further development of internal documentation software.
Collaboration in carrying out necessary software testing related to documentation.
Collaboration in projects within the area of technical documentation keeping the target goals of the employer in focus.
Process individual requests for internal and external customers.
Provide information exchange and support to other product lines and general representatives.

Qualifications:

Bachelor’s Degree plus 2-4 years proven competency from previous workplace experience in a related role.
Excellent software knowledge (SAP, Creo, PDM-Link – Windchill, EPC, HMC, SPDF, Microsoft Office).
Excellent technical understanding with the ability to understand complex technical processes and describe them.
Excellent product knowledge (Service Cranes, Mechanics Trucks, Bucket Trucks, Truck Mounted Forklifts, etc).
Good knowledge of technical writing processes.
Independent worker and strong team-player; exceptionally customer oriented; having a great sense of responsibility and personal organization; aligning with the Palfinger values, displaying exceptional quality consciousness, as well as an analytical and economical mindset.
Must be comfortable working both individually and in a group.
Must be comfortable reporting and presenting to groups.
Stylistically competent verbal and written English.

What We Offer:

Competitive compensation.
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth.

Hybrid Worker Consideration:

The selected candidate for this position must have the capability to work from home with company provided equipment and work in a designated facility.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

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