Career

Regional Service Director

22.03.2024

The PALFINGER values of People, Entrepreneurship, Respect and Learning are more than words. We strive daily to create and support an atmosphere of collaboration, transparency, empowerment and customer focus so our greatest assets, our people, can harness their passion, drive and motivation to make a significant impact!

As a global company, PALFINGER offers its customers worldwide hydraulic lifting solutions and stands for the most innovative, reliable and efficient lifting, loading and handling solutions for use on commercial vehicles (PALFINGER Products). In North America, our product portfolio qualifies PALFINGER as a complete truck-equipment solution provider. Furthermore, as a PALFINGER North America Region member, PALFINGER continuously pursues our vision of being the preferred provider of truck equipment.

Are you ready to help us lift anything and reach new heights in your career? Apply now.

Primary responsibility is for the PUSA branches, leadership, operations performance, labor efficiency and timeliness of delivery. The main goal will be in expanding our market share for Palfinger service with a focus on customers. This will be the 2nd position responsible for half the PUSA markets. This position is remote and will report to the Director After Sales, Service and Parts. The main office location is 4151 W. State Route 18, Tiffin, OH 44883.

Responsbilities

Detailed knowledge of Palfinger related products and other key suppliers.
Train and assist service technicians on knowledge with all products PUSA services
Manage and schedule in-house and field service technicians for the location
Approve and manage expenses and cost for daily branch operation
Reviews the location plan for current and future workloads including labor and customer needs.
Works with other locations as needed to ensure customer needs are met.
Goal is to have zero defects on service.
Detailed knowledge of area customer base and competition.
Tracking and approval of service activities through the company provided CRM system
Warranty submittal and tracking
Maintain a current WIP and process accordingly
Produce quotes that translate customer expectations with accurate costs.
Active and courteous communication with internal support
Customer focused approach to both external customers and “internal” customers
Employee will act with little supervision and must have an entrepreneurial drive in their daily activities.
Employee will report directly to PUSA’s Service Manager.

Qualifications

High School diploma or GED required
5 years’ experience in broad/general shop/service management or 10 years’ experience within the truck equipment /crane equipment industry.
Strong computer skills with knowledge of Windows applications, including Word, Excel, PowerPoint, and company CRM.
Proven ability to work independently, to take initiative and be resourceful
Strong written, presentation and verbal communication skills
Technical knowledge on the products Palfinger produces
Good people skills and ability to look at situations from a business standpoint
Approximately 50-60% travel
Subject to: Inside/Outside conditions, Noise, Vibrations, Oils, & Hazards.
Standard physical requirements or accommodations
Must maintain a valid state driver license (third party driving history review will be conducted). Class B CDL is required.
Responsible for assisting in customer deliveries and training

What we offer

Competitive compensation.
401(k) with Company match.
Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
Paid Company holidays and paid Personal Time Off (PTO).
Opportunity for continuous learning and career growth.

This job posting describes the general nature of work performed by employees within this classification. The information on this posting is not designed to contain a comprehensive list of all responsibilities required of employees assigned to this job. Other duties may be assigned.

PALFINGER is not utilizing any external recruiting agencies for this opportunity.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled

Apply with registration