Spares & Service Coordinator - PALFINGER MARINE


PALFINGER Marine, is one of the world’s leading manufacturers of innovative lifting solutions for use on commercial vehicles and in the maritime field. As a global partner for innovative and reliable deck equipment and lifesaving appliances, PALFINGER Marine supplies high-quality products to fulfill standardized and customized demands. Supported worldwide by a network of experienced and skilled specialists, we provide flexible and efficient service solutions.

We are currently looking to hire a full-time permanent Spares & Service Coordinator in our Langley, BC office.


Position Summary:

Based on our customer requests for quotation, the Spares & Service Coordinator, identifies and offers spare parts to customers, ensures quality service to our customers and works closely with the Service and Sales Departments for cross selling of service and/or new equipment.

Roles & Responsibilities

  • Achieving customer satisfaction through swiftly and accurately creating and providing quotations to customers;
  • Liaising with customers about delays of orders and other discrepancies/issues reported by Purchasers;
  • Reading and understanding technical drawings to identify spares and retrieve item codes;
  • Requesting technical support if required to obtain more information and identify spares;
  • Calculating sales prices from purchase prices;
  • Maintaining contact with customers about quotations;
  • Complying with procedures, rules and regulations in order to accomplish department and corporate mission and objectives;
  • Provide excellent customer service to customers, as well as fellow employees & other offices within the organization;
  • Possess good telephone and email skills
  • Some packing and shipping of spare parts may be required
  • Fulfillment of spare parts purchase orders with local vendors and other Palfinger office;
  • Takes call from Service Engineers to assist with parts required and technical assistance when needed;
  • Coordinate the execution of lifeboat field service jobs onboard dock-side vessels and offshore platform;
  • Provide attending Service Engineers with proper documentation, work scopes, attendance detail, parts, etc.;
  • Provide Service Engineers with technical and job detail support in conjunction with Technical Support and Operations Manager;
  • Ensure service documentation is received timely and properly filled upon job completion;
  • Receiving, checking and signing inbound shipments;
  • Picking and packing of orders;
  • Load and unload trucks;
  • Generate picking sheet and commercial invoice;
  • Inventory Control skills;

Qualifications and Education Requirements

  • Fluent in English - written and spoken;
  • Strong knowledge of Microsoft Office (Word, Excel, Outlook);
  • Work with computer-based inventory and job tracking system;
  • Excellent communication skills are a must, both verbal and written;
  • Excellent organizational skills relative to job progress tracking, follow-ups, response times, etc.
  • Ability to professionally and respectfully mitigate/resolve arising issues or conflicts with peers and customers.
  • Ability to coordinate multiple jobs simultaneously while maintaining efficiency and expectations;
  • Work in fast paced environment;
  • General technical/mechanical knowledge.

Physical Demands

  • Ability to communicate orally with management and other co-workers is important;
  • Standing or sitting for extended periods is common;
  • Exertion of up to 25 lbs. of force occasionally may be required

PALFINGER Marine, welcomes diversity in the workplace, and encourages applications from all qualified individuals including women, members of visible minorities, aboriginal persons, and persons with disabilities.

Apply now

Human Resource Department

Palfinger, Inc.
7942 Dorchester Road | Ontario L2E 6V6 Niagara Falls | Canada


Palfinger Marine Canada Inc.
#120-20575 Langley By-Pass Langley, BC V3A5E8