After Sales Service Engineer (f/m/d) EMEA - Container Handling Units


Main contact for importers, reporting to the Customer Support Manager within a team of five people, you provide technical support and follow-up of product developments with dealers and importers in compliance with our commitments to improve products and services in close contact with our customers.
Your interpersonal skills and your technical expertise will allow you to be the interface with internal and external operational actors.

Your Tasks

  • Technical expertise
    • Ensure the hotline to diagnose, repair the equipments (Electronic control systems, hydraulic power control, welded steel components)
    • Visit on site for expertise, to upgrade units
    • Follow field tests
    • Issue feedbacks for internal improvement processing
    • Frequent trips (up to 50%)
  • Service network support
    • Inform and advise the network
    • Regularly visit and follow the service network (Germany, Austria, Northern and Eastern Europe, Middle East)
    • Creation of procedures for service purpose
    • Support the sale of spare parts
    • Do the handover of the equipment
  • Claims processing
    • Settle complaints in connection with central service Palfinger Austria
    • Negotiate solutions to satisfy the customer and optimize costs
    • Decision on complaints: Inform the importers and justify the decisions
  • Palfinger services
    • Participate in the Palfinger group's projects to develop service offerings and boost the sale of spare parts.

Your Qualification

  • Fluent in English and German, French would be a plus
  • Engineering level with after-sales service / technical support experience
  • Technical skill in mechanical, hydraulic, electrical, design and maintenance
  • Knowledge of the truck and lifting world would be a plus
  • Pack office (MS Word, Excel, Powerpoint)

We offer

  • The classic French compensation package
  • Good health insurance and life insurance partially covered by the company
  • Housing assistance
  • Additional vacation days
  • Interest in the company's results

We offer you to join a growing human-sized company. We will pay attention to your good integration into the company as well as to your good installation in the region thanks to our network.
If you need further information for this job position contact Mr Pascal PARODI ( and send your applications to HR Manager (

Apply now

Nadine Vergnes

29 A avenue des Tourondes | 82300 Caussade | France


29 A avenue des Tourondes 82300 Caussade