After Sales Manager Portugal (f/m/d)


Reporting to Operations Manager, you will provide technical support and follow-up to dealers and final customers.
Your interpersonal skills and your technical expertise will allow you to be the interface with internal and external operational partners.

Your Tasks

  • Technical expertise 
    • Participate regularly at Technical Trainings 
    • Technical support (hotline and on site)
    • Inspections and reports on site
    • Execute Campaigns / Recalls
    • Report technical issues to Madrid
  • Service network support 
    • Inform and support the network
    • Regularly visit and develop the service network in Portugal
    • Ensure dealers compliance with Palfinger Standards
    • Create procedures for service purpose
    • Execute regularly Audits for Partner standards (PPS)
  • Warranty process 
    • Manage claims and warranty process
    • Negotiate solutions to satisfy the customer and optimize costs
    • Organize with Palfinger Service the warranty claims
  • Spare Parts 
    • Develop service solutions with group in order to boost the sale of spare parts.
    • Develop and support the spare parts team
    • Organize the storing, picking, packing and dispatch of parts

Your Qualification

  • Fluent in English. Spanish is a plus.
  • Engineering level with after-sales service / technical support experience
  • Technical skills in mechanics, hydraulics, electrics and maintenance
  • Knowledge of truck and lifting world is a plus.
  • ERP and Office Pack (MS Word, Excel, Powerpoint)
  • Excellent written, verbal and presentation skills
  • Competent in problem solving, team building, planning and decision making
  • Have high flexibility added business value
  • We are looking for a professional that:
    • Is customer and results orientated.
    • Embraces personal challenge. 
    • Is confident, rounded thinking. 
    • Is self-aware.
    • Is resilient, optimistic and open to change

We offer

  • Stable labor contract and attractive salary package.
  • Professional development and integration in a high-performance team.

Mamen Conde

Human Resources
Palfinger Ibérica
Sierra de Guadarrama, 2A | 28830 San Fernando de Henares (Madrid) | Spain

Samora Correira

Palfinger comércio e aluguer de máquinas, S.A.
Estrada da Sesmaria Limpa, n.° 8 C 2135-169 Samora Correira