Customer Service Specialist (f/m/d)


Are you aiming high? Then join the Palfinger Platforms GmbH, the world’s leading specialist for truck-mounted access platforms. With our products ranging from 11 up to 103 meters working height, we offer our customers flexibility, maximum performance, and innovations for their success. Become part of this fascination!

To expand our team for the technical support and on-site repairs, we are now looking for a highly motivated  "Customer service specialist (f/m/d)". Located either in Krefeld or Löbau, Germany or Cadelbosoco di Sopra, Italy.

Your Tasks

  • Prepare, execute and follow-up of on-site repairs and service tasks on our access platforms
  • Diagnose, adjust, repair or overhaul hydraulic and electrical systems
  • Perform repairs, recalls and parameterization tasks
  • Perform 2nd-Level Support via phone hotline
  • Handling of warranty cases
  • Frequent contact with internal departments (Quality, R&D, Operations, Procurement)
  • Participate in cross-department meetings

Your Qualification

  • Successfully completed education, e.g., mechatronics engineers, electrician, electronic technician or similar
  • Experience in service engineering, national and/or abroad
  • Experience in maintenance, servicing and repair of machinery
  • Sound knowledge in electrics and hydraulics
  • Customer-oriented mentality and communication skills
  • High self-reliance and good self-organization
  • Willingness to travel globally (10 – 20 %)
  • Must speak English and German or Italian
  • Knowledge about the access platforms market, e.g., window cleaning, green services, wind energy and rental are and advantage

We offer

  • A very interesting and challenging full-time job in an international environment
  • Room for your own ideas that we evaluate together and reward upon success
  • Extensive continuing and individual education program
  • Competitive compensation package (paid vacation, paid holidays)
  • A friendly team, open door policy and informal company culture

As a customer service specialist, you will be reporting to the Head of Technical Support.

For further information or a non-binding conversation, please contact Mr. Richard Fagerer via Tel.: +43 (0) 664 196 7575.

We are looking forward receiving your job application!

Apply Now

Ina Zigan

Head of HR
Palfinger Platforms GmbH
Äußere Bautzener Str. 47 | D-02708 | ألمانيا


Palfinger Platforms GmbH
Düsseldorfer Straße 100 , 47809 Krefeld