PALFINGER Mitarbeiter zeigen Freude an der Arbeit
Karriere

After Sales Specialist (f/m/d)

23.11.2022

PALFINGER Hooklifts is the most extended brand of lifting equipment designed for movable containers. We offer the widest range of hookloaders for removable skips. For more than 40 years, PALFINGER offers solutions for the specific needs of its customers throughout the world. The quality and safety of our products are our priority. Certified ISO 9001 and ISO 14001, the satisfaction of our customers and partners as well as our environmental responsibility are always in the foreground. The total quality of our welding is defined by our ISO 3834-2 certification. Industrial organization, compliance and certifications standards ensure the excellent level of quality and reliability of our hookloaders in all situations. This level of quality and finishing allows us to currently be the world leader in hookloaders. The functional design of our hookloaders and skiploaders ensures simple use and low maintenance. We offer a durable product and good operational profitability of your equipment. The worldwide distribution network ensures fast and reliable service.

YOUR TASKS

  • Technical expertise:
    - Ensure the hotline to diagnose, repair devices (mechatronics, mechanically welded components, hydraulic power control)
    - Intervene on site to assess, technically upgrade the devices.
    - Participate and advance (to) the implementation of SMART Solutions
    - Follow the field tests
    - Formalize returns / feedback in a spirit of continuous improvement of our services
     
  • Support of the customer service network:
    - Inform and advise the network
    - Regularly visit and follow the service network in the Europe Middle East Africa zone
    - Write procedures for the network
    - Support the sale of spare parts
    - Ensure device handling
    - Support the innovation of our products with our network
     
  • Claims processing:
    - Decide on complaints in conjunction with the Palfinger central service in Austria
    - Negotiate solutions to satisfy the customer and optimize costs
    - Decision on complaints: Inform importers and justify decisions
     

  • Palfinger service:
    - Participate in joint Palfinger group projects to develop service offerings and boost the sale of spare parts

YOUR QUALIFICATION

  • Fluent French English
  • Level of study Engineer or Technician with multidisciplinary technical experience in the electrical, mechanical, hydraulic, mechatronics/automation fields
  • Knowledge of the world of trucks and lifting would be a plus
  • Mastery of the Office Pack (MS Word, Excel, Powerpoint) and use of an ERP type SAP
  • Frequent trips (up to 50%)
  • Pragmatic
  • Reactive, sense of organization and priorities
  • Initiative and willingness to learn
  • Interpersonal skills, team spirit

WE OFFER

  • Base Pay according to experience and qualifications
  • Bonus based on profit sharing (Intéressement & Participation)
  • Illimited learning platform access

Livia Rouzies

Head of Human Resources
GUIMA PALFINGER SAS
29 A avenue des Tourondes | 82300 Caussade | Frankreich
Standort

Caussade

GUIMA PALFINGER SAS
29 A avenue des Tourondes 82300 Caussade
Frankreich