Starting from the management’s quality philosophy some basic guidelines have been set up:

• Our quality product serves the market needs and leads to highest customer satisfaction.
• An attractive working environment encourages our employees to continuous improvement of quality and productivity.
• Innovations regarding products and technologies as well as focus on core competences and well designed processes ensure productivity and competitiveness.
• Shared goals and intensive communication should further support partnerships with customers and suppliers.
• Gentle exposure to resources is aimed at sustainable environmental development
• Our continuous improvement process guarantees a successful future of PALFINGER

• Maintenance and development of our management systems
• System and Process Audits 
• Driving the continuous improvement process 
• Test design and scheduling 
• Claim management 
• Realisation of corrective actions and improvement projects
• Collecting, analysing and communicating quality data
• Internal consulting
• Environmental concerns